Greet customers and understand their vehicle concerns, service requirements, and complaints.
Inspect vehicles visually and gather technical details from customers for accurate diagnosis.
Prepare
job cards
, service estimates, and obtain customer approval for repairs.
Coordinate between customers, technicians, and workshop teams to ensure smooth workflow.
Follow up on vehicle repair status and update customers regularly.
Explain recommended repairs, pricing, and service options clearly to customers.
Ensure timely delivery of vehicles after repair and conduct final quality checks.
Handle customer queries, complaints, and service-related concerns professionally.
Maintain accurate records, invoices, and documentation.
Promote additional services and maintenance packages when appropriate.
Ensure customer satisfaction and contribute to overall workshop efficiency.
Requirements:
Minimum
2-4 years
experience as a Service Advisor in an automotive workshop.
Strong mechanical knowledge of cars and diagnostic processes.
Excellent communication and customer-handling skills.
Ability to prepare job cards, estimates, and handle billing software.
Problem-solving skills and ability to work under pressure.
Fluency in English (English and Hindi preferred).
Job Type: Full-time
Pay: AED3,000.00 - AED4,000.00 per month
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