Job Description

The

Automotive Service Advisor

acts as the primary liaison between customers, technicians, and parts suppliers. They ensure smooth workflow in the service center by accurately diagnosing vehicle issues, preparing estimates, and coordinating repairs while maintaining high customer satisfaction.

Key Responsibilities:1. Customer Interaction & Service Coordination

Greet customers, understand their vehicle concerns, and document service requests. Provide

accurate cost and time estimates

for repairs/maintenance. Explain technical issues in simple terms and recommend necessary services. Follow up with customers on repair status and approvals.

2. Workshop & Technician Coordination

Assign jobs to technicians based on skill level and workload. Ensure

correct diagnosis

of vehicle problems before repairs begin. Monitor repair progress and update customers on delays or additional work needed.

3. Documentation & Administrative Tasks

Prepare

Proforma invoices

, work orders, and service records. Maintain accurate records of services performed, parts used, and warranty claims. Ensure compliance with company and manufacturer service procedures.

4. Parts & Inventory Management

Coordinate with the

Parts Purchaser

to ensure timely availability of required components. Verify parts received match repair orders and update the system accordingly.

5. Quality Control & Follow-Up

Conduct final checks with customers before vehicle delivery. Address post-service concerns and ensure customer satisfaction. Assist in resolving complaints and warranty-related issues.

6. Sales & Upselling

Recommend additional maintenance/services (e.g., fluid changes, tire rotations). Promote service packages, loyalty programs, and special offers.

Skills & Qualifications:

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Technical Knowledge:

Basic understanding of vehicle systems (engine, transmission, brakes, etc.).
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Communication:

Strong verbal/written skills to explain repairs clearly.
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Customer Service:

Friendly, patient, and professional demeanor.
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Organizational Skills:

Ability to multitask in a fast-paced environment.
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Software Proficiency:

Familiarity with auto workshop management systems (e.g., CDK, RO Writer).
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Problem-Solving:

Ability to diagnose issues and suggest solutions.

Apply directly and send your cv 050124 1997 Whatsapp

Job Type: Full-time