Job Description

We're looking for a Vehicle Service Advisor who understands both vehicle maintenance and the importance of a great customer experience--especially in a mobile-first world.

? What You'll Do:

Act as the key point of contact between customers and our workshop teams. Greet customers, listen to their concerns, and accurately understand vehicle issues. Schedule service appointments and ensure timely follow-ups. Prepare and explain service estimates and repair orders. Coordinate with workshop technicians to ensure timely and quality service. Keep customers updated throughout the service process. Promote service packages and upsell additional maintenance where appropriate. Ensure all paperwork and invoicing is complete and accurate. Ensure high levels of customer satisfaction through follow-ups and updates after service.
? What We're Looking For:

Minimum 2 years of experience in a mechanical workshop or automotive service center Prior experience in the UAE automotive service industry is a must Excellent communication in English (Arabic is a plus) Strong understanding of vehicle maintenance and repair workflows Comfortable using mobile apps and service platforms Highly organized, customer-oriented, and tech-savvy Ability to work in a fast-paced, on-demand service environment
? Why Join Us?

Work with an innovative team revolutionizing car care in the UAE Competitive salary Career growth in a tech-driven, customer-first company
? Apply Now!

Send your CV to hr@carcility.com

Job Types: Full-time, Permanent

Pay: AED4,000.00 - AED5,000.00 per month

Application Question(s):

Are you available to join immediately ? Are you currently available in UAE?
License/Certification:

* UAE driving licence (Required)