Job Description

Job Opening: Service Advisor

Location: Excel Auto Workshop

Position Type: Full-Time

?

Excel Auto Workshop is looking for a proactive and customer-focused Service Advisor to join our team. The ideal candidate will act as the key link between customers and technicians, ensuring smooth workflow, clear communication, and high customer satisfaction.

? Key Responsibilities

Greet customers and understand vehicle concerns clearly Communicate effectively with technicians to ensure accurate job execution Prepare detailed job estimations and get customer approvals Prepare and explain invoices clearly to customers Source spare parts efficiently and coordinate with suppliers Keep customers updated on job progress, delays, and additional work Ensure smooth workflow between reception, workshop, and parts sourcing Maintain accurate records using garage management / automation software Handle customer queries, follow-ups, and service-related complaints professionally Support workshop operations wherever required to maintain efficiency
? Required Skills & Qualifications

Excellent communication skills (very important) Strong command of English (spoken and written) Arabic language skills are a strong advantage Good understanding of vehicle service processes and workshop operations Experience or familiarity with garage management / automation software Strong computer skills (estimations, invoicing, emails, software usage) Ability to multitask and work under pressure Customer-oriented mindset with a professional attitude
? Preferred Experience

Minimum 2 years of UAE Experience is Required. Previous experience as a Service Advisor, Service Coordinator, or similar role
Experience working in a GERMAN/EUROPEAN Automotive Workshop environment (preferred)

? Salary & Benefits
Salary Range: AED 2,500 - 3,500 per month
Incentives / Commissions based on performance
Growth opportunities within the company

Why Join Excel Auto Workshop?

Professional and supportive work environment Opportunity to grow with a fast-developing workshop Performance-based incentives Hands-on exposure to real workshop operations
Interested candidates can apply by sending their CV or contacting us directly.

Job Type: Full-time

Pay: AED2,500.00 - AED3,500.00 per month

Experience:

UAE Automotive Service Advisor : 2 years (Required)
Language:

English (Required) * Arabic (Required)