Job Opening: Service Advisor
Location: Excel Auto Workshop
Position Type: Full-Time
?
Excel Auto Workshop is looking for a proactive and customer-focused Service Advisor to join our team. The ideal candidate will act as the key link between customers and technicians, ensuring smooth workflow, clear communication, and high customer satisfaction.
? Key Responsibilities
Greet customers and understand vehicle concerns clearly
Communicate effectively with technicians to ensure accurate job execution
Prepare detailed job estimations and get customer approvals
Prepare and explain invoices clearly to customers
Source spare parts efficiently and coordinate with suppliers
Keep customers updated on job progress, delays, and additional work
Ensure smooth workflow between reception, workshop, and parts sourcing
Maintain accurate records using garage management / automation software
Handle customer queries, follow-ups, and service-related complaints professionally
Support workshop operations wherever required to maintain efficiency
? Required Skills & Qualifications
Excellent communication skills (very important)
Strong command of English (spoken and written)
Arabic language skills are a strong advantage
Good understanding of vehicle service processes and workshop operations
Experience or familiarity with garage management / automation software
Strong computer skills (estimations, invoicing, emails, software usage)
Ability to multitask and work under pressure
Customer-oriented mindset with a professional attitude
? Preferred Experience
Minimum 2 years of UAE Experience is Required.
Previous experience as a Service Advisor, Service Coordinator, or similar role
Experience working in a GERMAN/EUROPEAN Automotive Workshop environment (preferred)
? Salary & Benefits
Salary Range: AED 2,500 - 3,500 per month
Incentives / Commissions based on performance
Growth opportunities within the company
Why Join Excel Auto Workshop?
Professional and supportive work environment
Opportunity to grow with a fast-developing workshop
Performance-based incentives
Hands-on exposure to real workshop operations
Interested candidates can apply by sending their CV or contacting us directly.
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month
Experience:
UAE Automotive Service Advisor : 2 years (Required)
Language:
English (Required)
* Arabic (Required)
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