Job Description

Service Advisor Requirements:

Relevant Experience in the automotive field minimum of 3 years. A strong understanding of automobile technology and the automobile industry. Excellent customer service, interpersonal, and communication skills. Strong organizational, decision making, and problem-solving skills. The ability to communicate with mechanics, customers, and management. Promptness in receiving/greeting customers, understand their needs. Proper inventory of customer's vehicle and record customers' requirements. Updating customer data base. Re-confirm the Job requirements/Repair details/cost involved/delivery time etc. and obtaining customer's approval. To arrange test drive as required jointly with customer. Ensure legible and clear job advice and create job card. Follow-up the job progress. Provide feedback to customer for additional repairs, delayed delivery time and obtain approvals. Ensure job cards are closed on time Ensure car is cleaned and ready for delivery as per the promised date and set time. Notify customer in in advance in case of delay. Receive customer, explain jobs carried out and charges, ensure payment and deliver the vehicle. Achieving financial/non-financial targets (Labour / sales / Service, etc.). Develop and maintain long term relationship to enhance customer retention. Handle customer complaints on priority and bring it to the notice of the superiors. Attend customer queries promptly. Ensure the pending job cards to be closed within the time limit. Degree/Diploma/Certificate in Automobile/Mechanical Engineering. Customer handling & negotiation skills.
Languages:

English Hindi Knowledge of additional languages are advantageous (Arabic, etc.)
Please send your CV to jobs.ecotechgerman@gmail.com

Job Types: Full-time, Permanent

Pay: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred)
Application Deadline: 31/05/2025