Job Description

Job Title: Service Advisor

Location:

Abu Dhabi, UAE

Job Type:

Full-time

Job Purpose:

To provide professional customer service by accurately recording and organizing repair and maintenance requests, ensuring smooth workshop operations, customer satisfaction, and increased after-sales revenue. The role involves advising customers on current and future maintenance needs, handling warranties, and ensuring all services meet quality standards.

Roles and Responsibilities:

Receive and greet customers, listen to service/repair needs, and advise them based on vehicle condition and manufacturer recommendations. Accurately prepare and document customer concerns and service requests on job cards to ensure clear communication with technicians. Explain job content, estimated cost, and time required; obtain approval before starting any repair or service. Communicate technical information and repair updates clearly and professionally to customers. Prepare accurate work instructions for technicians and monitor job progress to ensure timely completion. Organize and conduct final vehicle inspection before delivery to verify service quality. Ensure that all repairs comply with manufacturer and warranty standards. Handle warranty claims processing, documentation, and communication with warranty providers. Follow up on back-ordered parts and update customers regularly regarding their arrival and repair timelines. Deliver the vehicle to the customer in a courteous manner and ensure full understanding of the service performed. Actively promote value-added services, service packages, accessories, and ongoing service campaigns. Build and maintain strong relationships with customers for long-term retention and satisfaction. Follow up on pending repairs and work in progress to ensure closure within 30 days. Contact customers with long-standing vehicles to arrange for delivery or further action. Keep product and technical knowledge updated through training programs and workshops. Coordinate efficiently with workshop staff to ensure streamlined operations.

Qualifications & Experience:

+4 years of experience as a Service Advisor in an automotive repair shop or dealership. Strong understanding of automotive systems, warranty handling, and customer service principles. Experience in preparing and processing warranty claims is essential. Proficiency in job card systems, service software, and MS Office. Excellent communication and interpersonal skills. Strong organizational and time-management abilities.

Fluency in Arabic is preferred. English proficiency is required.

Professional appearance with a customer-focused attitude.
Job Type: Full-time

Expected Start Date: 19/05/2025