Job Description

Job Purpose:

To inspect vehicles, assess car care service requirements, prepare accurate estimates, and communicate cost and service details to customers while ensuring high-quality service and customer satisfaction.

Key Responsibilities:1. Vehicle Inspection & Assessment

Perform thorough inspections of vehicles for detailing, polishing, tinting, ceramic coating, paint protection film (PPF), and other car care services. Identify surface defects such as scratches, dents, oxidation, and paint issues. Document inspection findings and recommend appropriate treatments.

2. Estimation & Pricing

Prepare accurate service estimates based on the vehicle's condition, service requirements, and company pricing guidelines. Provide detailed cost breakdowns, including materials, labor, and timelines. Update customers on additional costs if extra work is required.

3. Customer Communication

Explain service recommendations and estimates clearly to customers. Address queries and provide expert advice on car care solutions. Ensure customers understand the scope of work and the expected results.

4. Coordination & Workflow Management

Coordinate with the car care team to schedule jobs and ensure timely service delivery. Follow up on job progress and update customers. Ensure service quality meets company standards.

5. Documentation & Reporting

Maintain accurate records of estimates, approvals, invoices, and completed jobs. Prepare daily/weekly activity reports for the Service Manager. Ensure all documentation is aligned with company policies.

6. Quality & Safety Compliance

Ensure all car care products and equipment are used safely and correctly. Adhere to company safety regulations and hygiene standards. Report any issues or delays promptly to the management.

Qualifications & Skills:

High school diploma or relevant certification; automotive/car care training preferred. Minimum 1-2 years of experience in car care, detailing, or automotive service estimating. Strong knowledge of detailing techniques, products, and tools. Excellent communication and customer service skills. Ability to assess vehicle conditions accurately. Basic computer skills for preparing estimates and reports. Attention to detail and strong organizational skills.
Job Type: Full-time