\xe2\x80\x9cThe world is yours with Meli\xc3\xa1\xe2\x80\x9d

Joining Meli\xc3\xa1 is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world? \xf0\x9f\x98\x89\xf0\x9f\x8c\x9f

• Has the finest knowledge of all hotel services such as the opening hours, product and details of every outlet.
• Defends the image of both the property and Brand at all times.
• Is a prime example of exceptional and personalised service, is proactive, shows initiative and constantly demonstrates team work with other departments.
• Is fully knowledgeable of the daily results and events in the hotel (Occupancy, average room rate, groups and conventions in house, VIPs, Market Metrix results).
• Responsible of handing assigned work in on time, ensuring high quality and excellence.
• Implements and updates department standards and procedures with the supervision of the Aura Manager.
• Has optimum knowledge of the brand, understands and appreciates its mission, lives and breathes its culture and is a welcome of its Aura. Expresses enthusiasm, energy and positive vibes within the organisation and always acts according to company ethics and values.
• Is able to review public areas and ensure the perfect Aura at all times from clear guidance and training from the Aura Manager.
• Is in constant movement around the hotel and creates the ultimate connection with the guest and the property.
• Is a perfectionist of personal image and always immaculately presented.
• Is a Lifestyle Manager and a leader of Guest Relations
• Is a prime example of accomplishing all standards and procedures in all areas, even outside his / her department.
• Has a constant up to date data base of the coolest establishments in the city, such as bars, restaurants, clubs, galleries, concert arenas, shops etc. Is a lover of cultural events and always in the know of the latest happenings. This information and knowledge is utilised when dealing with guests in order to provide the most exclusive and professional service at all times. VIPs are given the most elite recommendations and obtained the most exclusive reservations by Hosts.
• Coordinates the requirements of VIPs on a daily basis (Pre-arrival emails, VIP reports, personalised room assignment according to guest preferences from reservation comments and pre-arrival email responses, room inspections, personalised room preparation, amenities, welcome letters, welcome gifts, room escorts, follow up during stay, goodbye emails, post stay follow up etc.).
• Checks in VIPs, ensuring a personalised and attentive experience, dedicating time to each individual and guaranteeing the ultimate connection.
• Provides 24 personalised service to a listed celebrities when in house and coordinates all actions and requirements with the Entertainment Manager.
• Is in constant contact with guests in order to know their level of satisfaction at all times. Is a provider of personalised service and goes beyond limits to ensure that expectations are surpassed.
• Creates authentic experiences, socialises with guests in the lobby, bar, restaurant and other public areas.
• Ensures guest loyalty by observing and supervising the level of customer service given by the team.
• Acts upon guest feedback to continually improve experiences.
• Is able to deal with guest complaints according to the customer complaint S&P.
• Greets both internal and external clients with a welcoming smile expressing genuine warmth at all times
• Ensures to obtain new Melia Rewards Members.
• Supervises and takes part in the development of a detailed VIP data base in Opera.
• Ensures that all standards which aid to create a unique guest experience are continually carried out giving positive results in service audits.
• Receives Quality results from the Aura Manager (guest comments, Mystery Guest audits, Review Pro evolution, and Trip Advisor progress etc.). Suggests actions for continuous improvement with the aim of ensuring a unique and positive guest experience every time.
• Assists the Aura Manager in responding to Trip Advisor Web comments and responding to guest feedback.

Because belonging to the great Meli\xc3\xa1 family is being VIP

You will enjoy My Meli\xc3\xa1Rewards which is the exclusive loyalty programme for our employees with exclusive benefits and advantages.

In addition, enjoy the My Meli\xc3\xa1Benefits programme: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meli\xc3\xa1 as we are of you \xf0\x9f\x98\x89

At Meli\xc3\xa1 we are all VIP \xf0\x9f\x8c\x9f

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meli\xc3\xa1 an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meli\xc3\xa1 an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be \xe2\x80\x9cVery Inspiring People\xe2\x80\x9c, follow us on:

- - - -

Meli\xc3\xa1 Hotels International