Job Description

At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The Opportunity
At EY, technology is at the core of everything we do. With a global workforce of over 250,000 professionals across 140+ countries, we rely on cutting-edge, secure, and scalable technology to enable our people to work efficiently-whether it's through laptops, mobile devices, or a seamless remote experience. From internal tools to client-facing solutions, technology is deeply integrated into our delivery service and is a critical driver of innovation across the organization.
EY Technology supports these efforts through three key business units:

• Client Technology - Focuses on developing and delivering innovative technology solutions for our clients. It enables EY to rapidly identify and capitalize on new technology-based opportunities.
• Enterprise Technology (ET) - Supports our Core Business Services by delivering fit-for-purpose technology infrastructure, optimizing quality and cost-efficiency, and enhancing internal user experiences.
• Information Security (InfoSec) - Protects EY and client data by preventing, detecting, and responding to cyber threats and ensuring strong information governance.

As a part of Enterprise Technology, the On-site Technology Support team plays a vital role in enabling our people to succeed in their day-to-day roles. Our mission is to provide responsive, effective, and high-quality technology support that helps EY professionals fulfill their purpose and contribute to building a better working world.
As an On-site Technology Support Specialist, you will:

• Deliver hands-on technology support at the country or site level
• Manage and troubleshoot a variety of software and hardware issues
• Prioritize multiple tasks effectively in a fast-paced, dynamic environment
• Enhance the user experience by ensuring seamless technology operations

This role is critical to maintaining operational continuity and driving user satisfaction through exceptional support service.
Your key responsibilities

• Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
• Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
• Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
• Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
• Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
• Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
• Assist with off-site technology support for firm sponsored functions/meetings.
• Assist with IT tasks related to office moves, buildouts and relocations.
• Work effectively as "remote hands" for other EY Technology functions, such as Telecommunications and Hosting.
• Maintain a thorough understanding of EY Technology's organization and service offerings to identify how best to address end user technology needs and incidents.
• Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
• The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

Skills and attributes for success

• Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
• Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
• A Bachelor's degree or equivalent work experience is desirable.

To qualify for the role, you must have

• Excellent communication, interpersonal, organizational, and time management skills.
• Excellent customer service attitude.
• Ability to liaise and work effectively with all levels of end users and IT personnel.
• Ability to communicate effectively with supervisor and peers.
• Approximately 2-4 years of experience in end user technology support

What we offer you
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn .
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any disability-related adjustments or accommodations you may need.
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.