Job Description

Job Overview: McDermott's CB&I® Storage Solutions group is the world's leading and most experienced builder and designer of industrial storage products facilities around the world. Headquartered in the Houston, Texas, CB&I has the global expertise and strategically located operations to provide engineering, procurement and construction solutions for our customers' most complex energy projects.

The Associate Technology Specialist will be responsible for supporting the following Information Technology functions for McDermott's CB&I® Storage Solutions (CSS) business in Al Khobar, Kingdom of Saudi Arabia-based offices and job sites. The successful candidate will be part of CSS, the world's leading and most experienced builder and designer of industrial storage facilities. This position is a Professional role recognized as an industry expert in CB&I Storage Solutions markets, products, clients, and customers. The role directly reports to the PPL Technology Specialist and routinely interacts with the Global Engineering team.

Key Tasks and Responsibilities: · Effectively exemplify the company's Leadership Competencies · This position is part of the International Tanks IT Operations in Kingdom of Saudi Arabia. Set up, configure, maintain, troubleshoot, install and repair end-user computer hardware and software systems Provide advanced troubleshooting and problem resolution to tickets requiring more than basic troubleshooting techniques Responsible for all new hires and transferred employees' setups for homebased office as well as the other US-based offices and job sites supported by IT department IT and A/V support and setup for meetings / conferences, both on and offsite (locally) Set up, configure and troubleshoot phones: Cisco IP phones and mobile devices (iPhone, Android) Maintain inventory of stock, including computer systems, IP phones, and hardware / accessories Provide end user training and assistance, where required Must be effective in interpersonal communication and problem solving as technician will have frequent interactions with customers Check-out and maintain inventory of loaner laptops; setup and configure as requested by the end user Document all help requests, incidents, and resolutions into Service Now Keep the IT hardware asset database in Service Now updated Coordinate updates of licenses and software versions of engineering software with Engineering IT (EIT) team Assist with basic tape rotation tasks. · Perform other duties assigned as needed.

Essential Qualifications and Education: · Minimum 3 years' experience in IT customer service and/or support · Ability to work independently and as a team player · Excellent verbal and written communication skills · Willing to expand role to assist with basic infrastructure and backup responsibilities · Exceptional organization and record keeping skills Preferred prior experience working at an oil and gas engineering company

Company Overview and Core Values:

McDermott is a premier, fully-integrated provider of technology, engineering and construction solutions to the energy industry. For more than a century, customers have trusted McDermott to design and build end-to-end infrastructure and technology solutions--from the wellhead to the storage tank--to transport and transform oil and gas into the products the world needs today.

At McDermott, we hold all employees accountable to follow our 5 core values. Integrity - we maintain a firm adherence to legal and ethical conduct One Team - we are one company, where everyone is equally important Go Beyond - we seek courageous and creative solutions Well-Being - we promote all forms of well-being Commitment - we are reliable and dependable in delivering quality solutions Schedule: Full-time