Job Description

Job Title

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ASSOCIATE PATIENT EXPERIENCE REPRESENTATIVE.

Job Family

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Function

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COO

Job Code

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30009173

Reports to Job

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CPH of assigned area

Summary

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The Associate Patient Experience Representative is an entry.-level position aimed at enhancing patient experiences within a healthcare facility. The role involves performing routine tasks and maintaining effective communication with patients and staff under supervision, focusing on basic support and assistance.

Strategic Roles & Responsibilities %

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00

Strategic Roles & Responsibilities

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Operational Roles & Responsibilities %

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100

Operational Roles & Responsibilities

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Assist patients by providing directions and answering basic inquiries to ensure they feel comfortable and informed during their visit Help in the coordination of patient appointments by supporting the scheduling team and ensuring that all necessary documentation is accurately filed and maintained File patient documents and records in accordance with hospital policies ensuring confidentiality and easy retrieval by authorized personnel Maintain a clean and welcoming environment in patient waiting areas by organizing seating and replenishing informational materials and brochures

Minimum Education Required

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High school diploma or equivalent

Professional Certifications Required

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.

Years of Experience

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No prior experience or up to 2 years of relevant experience in a healthcare or administrative role is preferred.

Languages

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English:Fully Proficient ; Arabic:Fully Proficient

Functional Competencies

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Due Diligence Audit Reporting Data Collection

Core Competencies

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Excellence Integrity Accountability Cybersecurity Person-Centered Care

Acknowledgement

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Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Addendum Title

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No

Supplemental Work/Experience/Education Information

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N/A

Addendum Description

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N/A