The Role Responsibilities This role is responsible and accountable for executing and delivering end-to-end, best-in-class client journey for Servicing and Transacting for RB clients in UAE / GBS with core focus to manage day-to-day processes & applications supporting business processes of DOCBO \xe2\x80\x93 Domestic Order and Cross Border Orders and Police Inquiries on Cheque Bounce

• Illustrative processes but not limited to the below:
• Primarily responsible for processing all DOCBO requests received from various law enforcement authorities correctly and timely.
• Respond to Police Inquiries on Cheque Bounce cases.
• Timely publish dashboards for all processing to the management.
• Governance over GBS supporting activities for correctness and quality.
• End to end preparation, checking and dispatching of letters on receipt of enquiry from UAE Police department on returned unpaid cheques received via online mode, MOI as well as from branches through CEMS system.

Key Responsibilities

• Zero tolerance on any processing error.
• High Audit MCA rating.
• Highlight any risk immediately and transparently with the management.
• Client centric approach in all processes and decisions.
• Adopt DWD and the other principles as communicated by the Group COO such as having an End-to-end client focus, commitment to real time and high-speed processing, quick decisions, etc.
• Embed defined strategy/ scorecards/ objectives in areas of competitive advantage in the SnT domain (including change management within the domain) along with digitization principles in redesigning for straight \xe2\x80\x93 through-processing whenever possible.
• Adopt existing and future process and technology initiatives and deliver outcome on standard metrics / scorecard for S&T processes, e.g. productivity, accuracy, service levels, losses/lapses, issues and ORF.
• Drive and execute digitization principles in redesigning for straight \xe2\x80\x93 through processing whenever possible.
• Achieve high productivity and efficiency thereby resulting in improved service quality and a high level of client experience by maintaining a strong stakeholder management across functions to deliver end state process. This includes prioritizing initiatives and decisions related to the process.

All court orders must be completed by or before due dates that is set by the Authorities, these due dates can also fall on non-working days (i.e. public holidays). In such scenarios, try and close the orders before the public holiday however, if it\xe2\x80\x99s not possible due to any circumstances such orders should be completed on non-working day and in lieu of this with Line Manager agreement, a compensatory half day off will be given to you if you work for less than 4 hours and if it\xe2\x80\x99s more than 4 hours a full day compensatory off will be given to you. Products covered: All Banking Products & Segments Strategy and Business Adopt and embed as per the refreshed strategic priorities to deliver our network, grow affluent business, optimize low returning markets, improve productivity, transform and disrupt with digital agenda.
Execute 5 tenets of operations for country client servicing journey by utilising the enablers to achieve exponential & customised customer obsession service, collaborate with relevant stakeholders to improve product/service offering as applicable & bring in effective process efficiency solutions by following below 5 Tenets

• Being Transparent with internal and external stakeholders
• Being a solution centre (not just services) for better client outcome
• Making faster decisions
• Real time and high-speed TAT
• Managing system, process and people end to end.

Culture of inclusion: Create an importance of developing an inclusive work environment in ensuring sustainable business growth which helps to unlock the conscious and unconscious bias decision making and equips to accelerate management capacity to include others. Purpose of the bank: Driving commerce and prosperity through our unique diversity. It\'s critical for any organisation to have a clear purpose - to be clear on what we stand for, what we are trying to accomplish and what differentiates us from the competition. We should be able to articulate it to ourselves, our colleagues and importantly, to our clients Our values Our value behaviours constantly challenge us to represent the facts without being subjective by innovatively thinking out of the box showing our Entrepreneur skills of identifying opportunity and taking complete ownership in order to get desired results in a quick TAT through automation and fast paced actions of being agile while ensuring we are cheerful and spread positive vibes across teams. Here for good Our Group CEO reiterated our brand promise \xe2\x80\x93 Here for Good by mentioning that as much as we recognise the strengths we have, we can always do better. And we must never settle, we do the right thing and we do it together. It brings together our new Purpose, our valued behaviours and everything that helps us become a high-performance human bank and deliver on the Here for good promise. Processes and Governance

• Ensure that all processes/ practices in the Unit comply with the Bank\xe2\x80\x99s risk and compliance procedures, regulatory requirements and Country addendum, to minimize security and risk exposure & ensure this is clearly defined/ trained and supported to enable best in class operation performance within the unit.
• Work with Legal and CFCC to support for any new process/ activity/ GPI and ensure robust performance tracking and communication of benefits and results.
• Analyse and develop processes and work on system/process enhancements.
• Implement & execute policies and procedures of the unit, ensuring consistency with Group standards
• Ensure that efficient quality service is provided to both internal and external customers that meet or exceed agreed service standards of the key products/ services offered by Retail Business.
• Continuously review procedures, controls and systems for improvements in quality, efficiency & TAT which may lead to system enhancements.
• Work in collaboration with Process Development Unit (PDU), Business Risk (BRM) and relevant stakeholders to ensure all processes are documented, up-to-date and being effectively implemented by the operations team in Dubai and Chennai and to maintain a strong and appropriate control and compliance environment within the unit.
• Interact with other departments & stakeholders of the Bank to build synergies, ensuring that goals & objectives are keeping in view the wider interests of the organisation in order to streamline the requirements.

People and Talent

• Lead through example and build the appropriate culture and values. Set appropriate tone and work in collaboration with risk and control partners

Risk Management

• Adhere to Risk Management, Risk Metrics and objectives related to your function
• Identifying, assessing, monitoring, controlling and mitigating financial crime risk, sanctions risk and reputational risk to the Group for Retail Banking clients and comply with applicable internal policies and external laws and regulations across our markets.
• Ensuring appropriate focus on High risk and Very High-risk issues.
• Execute responsibilities as outlined in the Group Operational Risk Framework of maintaining a strong and appropriate control environment covering Retail Banking businesses & restricting business if existing infrastructure and processes, capacity or capability are not fit to execute business within operational risk tolerance, regulatory standards or growth aspirations to regulators.

Regulatory and Business Conduct

• Display exemplary conduct and live by the Group\xe2\x80\x99s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the team to achieve the outcomes set out in the Bank\xe2\x80\x99s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]*
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Central bank of UAE and all Regulatory, Law enforcement Authorities

Key Stakeholders

• UAE Central Bank and All Law Enforcement Authorities including Police Authorities.
• Auditors (Internal & External)
• Country Legal and CFCC UAE

• All applicable business segments and relevant stakeholders including GBS

Other Responsibilities

• Embed \xe2\x80\x9cHere for Good" and Group\xe2\x80\x99s brand and values in the Team.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

Our Ideal Candidate

• Good knowledge about banking products and process including AML.
• Solid knowledge of All Segment Banking products and operations of branch and other distribution channels.
• Relevant business experience in operations, business analysis or project management.
• Clear understanding of the Bank\xe2\x80\x99s Operational Risk Framework or equivalent experience gained in other organisations
• Demonstrated history of applying sound judgement with critical thinking skills and courage necessary to perform a control role and maintain effective working relationships
• Strong analytical skills, detail-focused with the ability to interpret large volume of information
• Problem solving skills with ability to influence across all levels of business
• Ability to independently drive initiatives with minimum hands-on supervision
• Strong people management skills

Role Specific Competencies

• Solve Problems
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
• Deliver Sustainably
• Achieve Results
• Manage Conduct
• Manage Risk
• Manage People

About Standard Chartered We\'re an international bank, nimble enough to act, big enough for impact. For more than 160 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can\'t wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers