Job Description

Associate Manager - Customer Care - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Position Overview
The Associate Manager - Customer Care role in Dubai oversees capacity management and frontline customer care operations, ensuring service levels are met efficiently while representing the Carrefour brand across all customer touchpoints. This position is highly focused on customer experience, team leadership, and operational excellence, supported by data-driven insights to deliver quality service at scale.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 14000-19000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer care across all channels, personalizing interactions and resolving complex cases professionally
• Drive sales opportunities by sharing product knowledge and increasing units per transaction across channels
• Brief and debrief interns daily, ensure follow-up actions, and support learning on new procedures and updates
• Use CRM and e-commerce systems accurately, maintain data confidentiality, and comply with policies and procedures
• Prepare weekly social media insight reports and contribute to continuous improvement initiatives
• Collaborate with internal teams to resolve order, delivery, and return issues seamlessly
• Train, coach, and manage customer care representatives, fostering a collaborative and development-focused culture
• Follow schedules and forecasts to ensure smooth operations and consistent service levels

Ideal Profile

• Previous experience in sales and retail, preferably within FMCG, department stores, or travel and leisure environments
• Strong communication skills in Arabic and English, with high accuracy in written and verbal expression
• Solid technical capability and understanding of premium customer expectations
• Commercial mindset with a sales-driven approach and strong problem-solving skills
• Proactive, flexible, self-motivated, and energetic team leader

Why Join Us

• Lead customer experience operations for a flagship retail brand
• Work in a fast-paced, customer-centric environment with strong team culture
• Opportunity to influence service quality and operational performance at scale
• Competitive compensation with growth and development opportunities

About the Company
Majid Al Futtaim Retail operates Carrefour across the UAE, delivering world-class grocery and retail experiences to millions of customers. As part of the Majid Al Futtaim Group, the Retail division is known for innovation, customer focus, and operational excellence, supported by a collaborative culture and a commitment to continuous improvement across the Middle East, Africa, and Asia.
Job Title Associate Manager - Customer Care - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Associate Manager - Customer Care - Majid Al Futtaim Retail (Carrefour) - Dubai, UAE
Position Overview
The Associate Manager - Customer Care role in Dubai oversees capacity management and frontline customer care operations, ensuring service levels are met efficiently while representing the Carrefour brand across all customer touchpoints. This position is highly focused on customer experience, team leadership, and operational excellence, supported by data-driven insights to deliver quality service at scale.
Job Details
Country: UAE
City: Dubai
Industry: Retail
Function: Customer Support-Client Care
Salary: 14000-19000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Deliver exceptional customer care across all channels, personalizing interactions and resolving complex cases professionally
• Drive sales opportunities by sharing product knowledge and increasing units per transaction across channels
• Brief and debrief interns daily, ensure follow-up actions, and support learning on new procedures and updates
• Use CRM and e-commerce systems accurately, maintain data confidentiality, and comply with policies and procedures
• Prepare weekly social media insight reports and contribute to continuous improvement initiatives
• Collaborate with internal teams to resolve order, delivery, and return issues seamlessly
• Train, coach, and manage customer care representatives, fostering a collaborative and development-focused culture
• Follow schedules and forecasts to ensure smooth operations and consistent service levels

Ideal Profile

• Previous experience in sales and retail, preferably within FMCG, department stores, or travel and leisure environments
• Strong communication skills in Arabic and English, with high accuracy in written and verbal expression
• Solid technical capability and understanding of premium customer expectations
• Commercial mindset with a sales-driven approach and strong problem-solving skills
• Proactive, flexible, self-motivated, and energetic team leader

Why Join Us

• Lead customer experience operations for a flagship retail brand
• Work in a fast-paced, customer-centric environment with strong team culture
• Opportunity to influence service quality and operational performance at scale
• Competitive compensation with growth and development opportunities

About the Company
Majid Al Futtaim Retail operates Carrefour across the UAE, delivering world-class grocery and retail experiences to millions of customers. As part of the Majid Al Futtaim Group, the Retail division is known for innovation, customer focus, and operational excellence, supported by a collaborative culture and a commitment to continuous improvement across the Middle East, Africa, and Asia.
Post Details
Job Start Date
Salary from 14000.00
Salary to 19000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required