Job Description

Associate Entertainment Manager - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Position Overview
The Associate Entertainment Manager role at Majid Al Futtaim Entertainment in Dubai supports site operations while ensuring key objectives, procedures, and standards are consistently delivered. The role focuses on operational direction, customer experience excellence, people leadership, and financial discipline to achieve budget and revenue targets in a fast-paced entertainment environment.
Job Details
Country: UAE
City: Dubai
Industry: Entertainment
Function: Manager
Salary: 12000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support daily operations across entertainment and F and B concepts, ensuring brand, safety, and service standards are consistently met
• Resolve customer issues professionally and drive service recovery to enhance overall guest experience
• Lead by example to motivate teams, reinforce Majid Al Futtaim culture, and act as a culture ambassador on site
• Recruit, train, coach, and develop team members, providing continuous feedback to maximize frontline performance
• Support budgeting, revenue optimization, P and L targets, cash handling, audits, and cost control including OPEX, COS, and EBITDA
• Promote a strong health, safety, and compliance culture, ensuring adherence to HSE policies, legal requirements, contracts, and government regulations
• Oversee inventory control, stock checks, deliveries, audits, and the maintenance of facilities, equipment, and assets
• Monitor KPIs such as NPS, spend per head, OHI, and audit scores, identifying gaps and driving continuous improvement
• Work flexible schedules, support new projects, assist managers with strategic initiatives, and perform ad-hoc duties as required

Ideal Profile

• Four to six years of experience in a fast-paced operational environment
• Minimum two years in a supervisory or managerial role within F and B, customer service, retail, hospitality, or entertainment operations
• Bachelor's degree, diploma, or relevant professional certification
• IOSH Management System and Person In Charge (PIC) Level 3 certification
• Strong oral and written communication skills
• Excellent organizational, leadership, and people management abilities
• Proven troubleshooting and problem-solving skills
• High cultural awareness with adaptability to diverse teams and environments

Why Join Us

• Leadership opportunity within a high-energy entertainment portfolio
• Exposure to multi-concept operations and performance-driven KPIs
• Strong development pathways within a leading regional group
• Inclusive culture focused on creating memorable guest experiences

About the Company
Majid Al Futtaim is a leading developer and operator of shopping malls, retail, leisure, entertainment, and lifestyle destinations across the Middle East, North Africa, and Central Asia. Through its entertainment division, the Group delivers world-class experiences that create great moments for everyone, every day.
Job Title Associate Entertainment Manager - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Associate Entertainment Manager - MAF Entertainment - Operations - Majid Al Futtaim - Dubai, UAE
Position Overview
The Associate Entertainment Manager role at Majid Al Futtaim Entertainment in Dubai supports site operations while ensuring key objectives, procedures, and standards are consistently delivered. The role focuses on operational direction, customer experience excellence, people leadership, and financial discipline to achieve budget and revenue targets in a fast-paced entertainment environment.
Job Details
Country: UAE
City: Dubai
Industry: Entertainment
Function: Manager
Salary: 12000-17000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Support daily operations across entertainment and F and B concepts, ensuring brand, safety, and service standards are consistently met
• Resolve customer issues professionally and drive service recovery to enhance overall guest experience
• Lead by example to motivate teams, reinforce Majid Al Futtaim culture, and act as a culture ambassador on site
• Recruit, train, coach, and develop team members, providing continuous feedback to maximize frontline performance
• Support budgeting, revenue optimization, P and L targets, cash handling, audits, and cost control including OPEX, COS, and EBITDA
• Promote a strong health, safety, and compliance culture, ensuring adherence to HSE policies, legal requirements, contracts, and government regulations
• Oversee inventory control, stock checks, deliveries, audits, and the maintenance of facilities, equipment, and assets
• Monitor KPIs such as NPS, spend per head, OHI, and audit scores, identifying gaps and driving continuous improvement
• Work flexible schedules, support new projects, assist managers with strategic initiatives, and perform ad-hoc duties as required

Ideal Profile

• Four to six years of experience in a fast-paced operational environment
• Minimum two years in a supervisory or managerial role within F and B, customer service, retail, hospitality, or entertainment operations
• Bachelor's degree, diploma, or relevant professional certification
• IOSH Management System and Person In Charge (PIC) Level 3 certification
• Strong oral and written communication skills
• Excellent organizational, leadership, and people management abilities
• Proven troubleshooting and problem-solving skills
• High cultural awareness with adaptability to diverse teams and environments

Why Join Us

• Leadership opportunity within a high-energy entertainment portfolio
• Exposure to multi-concept operations and performance-driven KPIs
• Strong development pathways within a leading regional group
• Inclusive culture focused on creating memorable guest experiences

About the Company
Majid Al Futtaim is a leading developer and operator of shopping malls, retail, leisure, entertainment, and lifestyle destinations across the Middle East, North Africa, and Central Asia. Through its entertainment division, the Group delivers world-class experiences that create great moments for everyone, every day.
Post Details
Job Start Date
Salary from 12000.00
Salary to 17000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required