Job Description

Job Purpose Summary:

The incumbent will assume responsibility for the Dividend and IPO Processing unit and will ensure timely and accurate distribution/ payments of dividends to a corporate entity's shareholders by virtue of the contractual arrangement entered into by the respective corporate entity with Group Corporate Credit. The incumbent will also supervise Initial Public Offering (IPO) related activities of corporate clientele through managing the IPO subscription process. Additionally the incumbent will assist in exploring the possibilities to enhance the IPO processing system and improve the dividend distribution for non-Qatari shareholders through the payment of their dividends with their currency.


Essential Duties & Responsibilities by Dimensions:

A. Shareholder & Financial:

Assist in the creation of Key Performance Indicators (KPIs) for performance monitoring and quality measurement purposes for the Dividend and IPO Processing Unit and monitor their achievement on periodic basis. Implements KPI's and best practices for Assistant Vice President Corporate Actions role. Act within the limits of the powers delegated to the incumbent and delegate authority to the respective staff and monitor exercise of the same. Demonstrate clear understanding of the important factors behind the bank's financial & non-financial performance. Promote cost consciousness and efficiency and enhance productivity, to minimise cost, avoid waste, and optimise benefits for the bank.

B. Customer (Internal & External):

Develop Service Level Agreements (SLAs) with internal departments/ units to achieve improvements in turnaroundtime (TAT) with regards to dividend and IPO processing which will also help increase external customer satisfaction. Liaise with their counterparts in the lead bank(s) and corporate customers, as and when applicable Build and maintain strong and effective relationship with all the other related departments and units to achieve the Group's goals/ objectives. Provide timely and accurate information to the external and internal auditors and the compliance function as andwhen required. Provide timely and accurate information to the external and internal auditors and the compliance function as and when required. To assist customers in all their queries on Bank's product and seek solution to their requests.

C. Internal (Processes, Products, Regulatory):

Ensure that set procedures and regulations are complied with during the processing of dividends and IPO. Ensure the timely and accurate processing of all dividend and IPO related transactions, within the pre-agreed SLAexecution time-frames. Ensure the timely distribution of QNB and other companies' dividends to shareholders in a timely fashion. Ensure the maintenance of shareholders unit files in compliance with set regulatory requirements. Coordinate with other banks participating in the IPO process, where applicable. Supervise the processing of IPO subscription applications, ensure that all documents are gathered to meet QNB and DSM requirements and ensure that all KYC and AML requirements are adhered to during the process. Participate in marketing QNB services of dividend distribution/ IPO processing to listed corporate customers in coordination with other relevant departments/ units. Continuous Improvement Set examples by leading improvement initiatives through cross-functional teams ensuring successes. Identify and encourage people to adopt practices better than the industry standard. Continuously encourage and recognise the importance of thinking out-of-the-box within the team. Encourage, solicit and reward innovative ideas even in day-to-day issues.

Education/Experience Requirements:Bachelor degree University Graduate/preferred with a Major in Marketing, Banking, Finance, Accounting, Economics, Business Administration or Information Technology (related field of study) + At least 10 years of relevant experience, preferably within a highly rated international bank.

Required Special Skills:Ability to effectively communicate orally and in writing in English and Arabic (preferable). Excellent knowledge of dividend and IPO processing processes, systems and regulations. Strong PC skills are required. Must be able to work proficiently in Microsoft Excel, Word, Access and various other proprietary systems. Strong leadership and interpersonal skills. Good adaptability to multinational environment, with exposure to local/ Gulf environment. Ability to effectively interact at all levels in the bank and outside contacts. Evident and proven ability to provide superior customer service. * Knowledge of relevant KYC and other Anti-Money Laundering (AML) directives/ rules and regulations and best practices.