Overview

Comprising of award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. , offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages and , which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection\xe2\x80\x99s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience \xe2\x80\x93 the world\xe2\x80\x99s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai\xe2\x80\x99s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead , The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.



KEY RESPONSIBILITIES

• To ensure that grooming standards are being met and maintained, demonstrating a professional image for our guests
• To deputize the Restaurant Manager in attending all meetings required according to meetings schedule
• To assist the Restaurant Manager in implementing impeccable quality experience throughout the restaurant / outlet
• To monitor the Total Training Concept and employee development in order to promote a climate of enthusiasm and encouragement
• To respond proactively to guest queries and to ensure appropriate action is taken in the absence of the manager, followed by effective communication
• To report and follow up all maintenance defaults effecting efficient and professional delivery of service
• To ensure that guest satisfaction is monitored and where appropriate, rectified throughout their meal experience
• To communicate with kitchen chef regarding menu of the day, specials, surprises in order to share this information in the pre-service briefing
• To ensure that mise en place positioning is completed accurately and monitored to ensure that appropriate stocks are available
• To prepare table plans according to reservations and to ensure that tables are constantly cleared and reset according to the reservation plan
• To meet and greet guests in a professional and efficient manner
• To take guest food and beverage requirements, ensuring efficiency and accuracy in service delivery
• To prepare and present accurate bills
• To wish \xe2\x80\x9cfarewell\xe2\x80\x9d to guests, ensuring guest satisfaction has been reached and to encourage repeat customers

Human Resources

• To prepare the rosters on a weekly basis
• To complete attendance records for payroll purposes
• To conduct departmental orientation for all new team members
• To carry out annual appraisals on all team members
• To liaise with the Training Dept on departmental training needs
• Maintain and enhance the open door policy to all associates providing advice and guidance when needed in regards to their issues or concerns and/or grievances.
• Ensure that the hotel is fully compliant with people processes and deadlines that govern all company properties.
• Ensure the administration of the 3-month/6-month review process along with the outlet Manager and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties.

Communication

• Conduct or chair regular communication meetings with team(s) and actively participate in relevant business meetings to facilitate effective communication in coordination with the outlet Manager.

Finance

• Ensure all the outlet par level are set and followed.
• Ensure the beverage inventory have done on timely manner and justification has to be done whenever it needed along with the bar in-charge/outlet Manager
• Ensure the beverage cost are according to the budget/forecast.
• Ensure that the payroll is submitted to HR on the agreed date.

Desired Skill & Expertise

• A minimum of 2+ years of experience in a similar role.
• Familiarity with and knowledge of Marketing.
• Can complete simultaneous tasks to the deadline in a high-pressure environment, with the ability to prioritize tasks effectively .
• Keen attention to detail with a thorough checking of all work .
• Familiarity with and knowledge of Bars.
• A flexible, supportive and positive team player.
• Implement ideas to improve the event planning and execution process Requirements.

The First Collection