Job Description

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Job description :
Customer Focus

• Effective resource planning for customer service
• Ensure regular training of store staff on all aspects of customer service,product knowledge and selling skills
• Implements a high standard of customer focus within the store
• Regularly assesses customer service standards within store
• Create seamless customer service orientation among store employees by ensuring timely and efficient customer service
• Ensure customer needs are met and complaints/queries are resolved in a timely manner

Sales and Commercial Profit

• Achieve the revenue targets for the store
• Achieve target productivity metric ( sales per person per day, staff per sqft) for the store
• Actively seeks ways to achieve or exceed store sales targets
• Monitor and control expenses ( overtime, local,stock and consumables) through efficient store operations
• Monitor sales performance against last year, last week and budget on a daily and weekly basis and to give feedback to managers and also to communicate to staff

Shop Keeping and Store Standards

• Ensure accurate stock merchandise and management (stock ageing , stock loss, space management) within the store
• Oversee and monitor all point of sales activities in the store which includes - sales transactions, tracking customer orders and payments, registering sale and maintaining inventory updates, providing service, handling returns and refunds, gathering consumer data for feedback
• Oversee and monitor the inventory management in the store ( stock availabililty,order management, back store management, stock movement within store)
• Ensure that the store is in compliance with the company policy for all employment and state laws, including wage and hour, human rights and equal employment opportunities
• Ensure the company policy and procedures are communicated in a timely manner and adhered to accordingly
• Oversee cash transaction entry and management ( petty cas, pos cash elements, change floats)
• Regularly audit own store administration and resolve any issues
• Monitor and continuously seek to understand commercial environment, local trading patterns, competitor activity and market trends in the retail sector and their impact on store.
• Monitor and handle customer complaints and take corrective action in line with Company policy
• Maintain high standards of visual appearance throughout the store including all non-retail areas
• Maintain window and in-store displays to a high standard in line with merchandising guidelines
• Prepare and review store reports on sales, commercial profit and stock ageing (slow moving, fast moving and non moving items)
• Execute price revisions within the store
• Maintain a high level of store health and security for company assets, cash, stock and customer property
• Ensure seasonal peaks, important trading/promotional events are taken account of when preparing forecasts and staff rosters

People Management

• Ensure store expectations and priorities are communicated to staff
• Review and provide regular feedback on staff's performance against expectations
• Carry out regular and relevant in-store training and enrol staff on relevant Learning and Development courses
• Support induction of new recruits through buddy system
• Monitor staff welfare ( staff accommodation and transport) and facilitate complaint resolution
• Oversee staff development and drive motivation levels of the store associates
• Ensure effective resource planning and succession planning

About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
Max Fashion is a prominent retail brand based in Dubai, is part of the Landmark Group, a renowned retail conglomerate in the Middle East.
Launched in 2004 in the UAE, Max caters to both the value conscious and fashion savvy consumers - offering clothing and accessories for women, men and children along with footwear, accessories, toys and home decor.
The brand offers an inspiring and shopper friendly experience for its consumers every day. The range of clothing and accessories are designed in-house and marketed to a very widespread demographic across the Middle East and GCC. Max also offers an Omni-Channel proposition for the customers through stores and online shopping platform.
Max Fashion is well-regarded for its blend of style, value, and convenience, making it a popular choice for fashion-conscious shoppers in Dubai and beyond. It has also made a strong presence in India and South East Asia. Our team is passionate about empowering creativity and fostering innovation. We believe in nurturing a dynamic and inclusive work environment that encourages continuous learning and values diverse perspectives, thereby achieving collective success.
With a commitment to Landmark Group values, we are dedicated to making a meaningful impact on our customers, employees, and the community at large.

Skills Required