• Manages and provides guidance to Team Leaders and their respective front-line colleagues to include their job training, daily attendance, grooming, coaching, appraisals, and personal development plans
• Oversees duty schedules for their area ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues
• Coordinates and oversees character appearances and roaming entertainment both in the parks and at external events
• Working with his/her line manager on a production, installation schedules for in-park events and activations
• Coordinates with procurement and third-party vendors
• Oversees d\xc3\xa9cor installation and derig for the events based on Scope of Work and event\'s deck
• Manages the running of all Entertainment live show offerings
• Ensure that Team Leaders writing and circulates show reports as needed
• Gives notes to animators, cast and crew in the running of the shows
• Liaises with the Maintenance department to fix technical issues and follows up to ensure issues are solved
• Work closely with production and technical teams to ensure they have accurate show related information
• Oversees the maintenance of character costumes
• Holds daily briefing with the department
• Assists other shows within the department as needed
• Plans, books and delivers on and off job trainings as required to ensure best possible service standards as well as colleague development
• Communicates appropriate and useful information through various channels, including department meetings and briefings
• Motivates colleagues through the effective implementation of incentive and recognition and rewards programs
• Ensures departmental policies, procedures and performance standards are being implemented and maintained throughout their area
• Reviews departmental policies, procedures, and performance standards to ensure these are up to date and correct and propose changes as appropriate to ensure high levels of customer service
• Ensures any service delivery defects are resolved, identify any trends, share observations and suggestions with their manager
• Reviews accuracy of any checklists and records completed in their area
• Ensures their area meets targets as set by their departmental manager via tracking
• Assists with logistics to audition new Entertainment colleagues
• Assures Key Performance Indicators (KPI) targets are being met and tracks results
• Tracks and records all external requests fulfilled by Entertainment
• Seeks out personal and professional growth of skillsets and shares all knowledge with team

• Higher secondary or equivalent
• 1 year of experience in leadership and 2 years in the entertainment industry
• Leadership skills
• Problem solving
• Ability to manage a team and cover for the Head of the Department where necessary
• Discretion and sensitivity when dealing with confidential information
• Ability to work under pressure
• Attention to detail
• Proactive and flexible attitude, ability to effectively prioritize
• Excellent communication skills, both verbal and written.
• Knowledge of current Health and Safety guidelines.
• Computer skills: Word, Excel, PowerPoint

• Bachelor\'s Degree in Fine Arts
• 3 years of stage management experience and/or 5 years of performance experience
• Fire warden trained
• First Aid trained
• Stage Management experience
• Technical background in Kronos time and attendance system
• Oracle
• Lighting and AV knowledge

Farah Experiences