A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city , delivering impeccable service and sophisticated style.
PURPOSE OF POSITION
To safeguard hotel and guests\xe2\x80\x99 property, and ensure a safe environment for hotel\xe2\x80\x99s employees and guests.
KEY ROLES & RESPONSIBILITIES
Adopt a \xe2\x80\x9cService-Oriented\xe2\x80\x9d approach in carrying out of duties:
Responsible for performance of on-duty security personnel
Promote the \xe2\x80\x9cgentleman\xe2\x80\x9d rather than \xe2\x80\x9cofficer\xe2\x80\x9d image for security services
Protect the safety of guests, staff, their properties and those belonging to the Hotel;
Act as a host of the hotel by greeting guests and offering assistance (e.g. directions)
Training of new Loss Prevention Officers to impart job knowledge and skills
Inspect and brief his/her reports to ensure they are neat and tidy in appearance and up to date with day-to-day activities
Enforce discipline among reports and warn or counsel on incidents of indiscipline
Conduct regular checks on all \xe2\x80\x9cfield\xe2\x80\x9d officers to assure they are alert and carrying out their duties efficiently and effectively
Conduct investigations and prepare accompanying investigation reports for cases which occur within the Hotel involving:
Criminal acts, losses or accidents caused to lives and properties
Staff misconduct
Cases affecting guests or staff that are of concern to Management
Surveillance of hotel staff:
Ensure that they abide by House Rules
Keep tag on movements of staff who are classified as suspects under investigations
Keep peace and order within the premises of the Hotel in dealing with criminals, trespassers or difficult characters
Keep the Director of Security constantly posted on all matters of security interest affecting the Hotel and the Department.
Conduct regular and periodical checks and take immediate follow-up action to rectify faults, damage etc. detailed in the following:
\xe2\x80\x9cPerimeter defense\xe2\x80\x9d: all fire exit doors, link doors, etc., leading INTO or OUT of the Hotel and which are fitted with locking devices or alarm systems to ensure they are in good working condition as an effective measure against trespassers and pilferage
Fire-fighting equipment, walkie talkies, CCTV equipment, office operating forms
Routine day-to-day checks of the following items to ensure that they are properly maintained, issued and accounted for:
Pocket books, Security Desk Occurrence Book, Gate Passes and Security Passes, Keys and Key Registers, post allocation for Raffles and External Security
Present all departmental activities in the Daily Security Report during Morning Briefings
Attend meetings and in-service training conducted by the Department
Check if Health and Safety standards are being upheld
Well set up security action plans for events when needed by guests and/or staff
Will adapt schedule or manning as situations arise
Qualifications
PERSONAL ATTRIBUTES
Good written and verbal communication skills
Must be able to maintain confidentiality at all times
Understanding and ability to work in a multicultural environment
Able to exercise good judgment with difficult guests
EXPERIENCE
Minimum 5 years\xe2\x80\x99 experience in a similar capacity in a 5 star hotel
Additional Information
Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates