Job Description

:
Key Responsibilities:

• Maintain excellent customer service standards
• Respond appropriately to all the customer telephone queries
• Make telephone calls to customers to inform them about special promotions or offers
• Maintain database of customers to initiate cross selling activities
• Communicate and coordinate with internal departments and follow up on customer interactions
• Maintain records of customer interactions and transactions
• Take full responsibility for the dealing with relevant customer complaints, queries and requests for information for the start to the end of the process.
• Handle customer complaints, warranty issues, after sales service etc.
• Coordinate with distribution and ware house team for getting the product repaired or replaced in the least possible time
• Ensure customer service standards of the customer service counter as per company's standards
• Process orders for delivery and installation to customer premises and follow up with the logistics department for executing the job in time

Job Specification:

• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Good data entry and typing skills
• Knowledge of administration and clerical processes
• Good Communication in English, Arabic is plus
• Good communication & presentation skills
• Knowledge of customer behavior patterns
• Problem analysis and problem solving

Qualifications:
Graduation with min 2years of experience in Customer Care role.
About Us:
Our journey started in 1973 with a single store in Bahrain. Since then, we have grown into a global retail and hospitality group. The proud creator of 25 plus value led, own-built brands across retail, hospitality, food, and leisure.
Over the years, our UAE - based group has evolved into a comprehensive retail and hospitality entity, with over 2200 retail stores, leisure, and hospitality outlets, panning the GCC, Middle East, India, Southeast Asia, and Africa. Today, Landmark Group is one of GCC's largest omnichannel retailers and India's top home and fashion retailer.
We take immense pride in the organic growth of our retail brands, which have blossomed into household names. From Max, Splash, Babyshop, Centrepoint, Shoemart, Homecentre, Emax, Fitness First, to Funcity, to name a few, our brands span across a multitude of categories, enriching the lives of countless families over the past decade.
About the Team:
Home Centre is the largest omnichannel retailer for home furnishings in the Middle East, North Africa & the Indian sub-continent.
Home Centre offers outstanding value, quality products, and exceptional customer experience which is revealed in their new brand identity that is underpinned by their customer-first approach of enabling every home to tell its own unique story.
Established in 1995 with its first store in the UAE, today Home Centre has a wide network of over 80 stores, across the UAE, KSA, Bahrain, Egypt, Kuwait, Oman, Qatar, and India. Easy to navigate and serving as a one-stop solution for all home furnishing, the Home Centre e-commerce platform provides customers an extensive range of over 14,000 products at the tip of the fingers.

Skills Required