• Assist RGM in developing AOP, RBP, and Budgets and in tracking restaurants KPIs, review with the team and develop improvement targets.
• Assist RGM in implementing the marketing plan.
• Assist the RGM in implementing in-store promotions and ensure that all staff are fully briefed to deal with the promotions.
• Assist the Restaurant General Manager to prepare the weekly labor schedules to ensure all shifts properly staffed/managed and ensures that labor costs are in-line with budget
• Prepare daily consumption & sales report.

• Replace RGM during his absence in all duties & responsibilities.
• Could be assigned any extra tasks by RGM as per work needs.
• Complete all shift/daily paperwork and assists the RGM in the completion of the weekly and monthly paperwork.
• Keep the RGM informed of any competitive activity that is likely to affect the trading results of the restaurant.
• Handling the scheduling of school visits and birthdays celebration reservations.
• Assist RGM to carry out local store marketing activities
• Assist the RGM to maximize the profitability of the restaurant by monitoring food, pack, labor costs and controllable expenses to ensure these are in line with established targets.
• Assist RGM in tracking controllable profit and find ways to minimize deficiencies.
• Determine the required stock levels and maintaining its level.
• Conducts daily, weekly, and monthly inventory.
• Ensure that all cash handling and in-store banking procedures always adhered to.
• Ensure that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported.
• Monitors the effectiveness of restaurants operations through KPIs and provide constructive feedback & support.
• Ensure that all restaurants under his/her supervision are able to achieve brand objectives as per planned.
• Ensure understanding and awareness of safe & security procedures.
• Make sure all restaurant managers under his/her supervision are fully aware of any changes happened in the operations or any new products.
• Follow up on the periodic maintenance schedule.
• Oversees prompt and appropriate resolution of all complaints (health inspections, labor office inspections, etc.) within the area and inform the operation manager of serious matters and other issues that may result in legal action.
• Identifies and implements process improvements that drive customer satisfaction and profitability in conjunction with the Regional Operation Manager.
• Manage call center, online and aggregators orders ensuring delivery standards are executed at all times.
• Monitor & follow up the financial performance of the delivery units & its impact on the sales of the store and over all the area on periodical basis (monthly)
• Execute the delivery marketing & promotions plans to maximize the revenue of delivery service
• Monitor competitors\' activities and coordinate with the restaurant managers and marketing managers to keep ahead of competition.
• Keep his delivery team informed of any competitive activity
• Support the implementation of the marketing delivery plan
• Coaches and assists RGM and delivery team in controlling delivery expenses in conjunction with the Chain / Operations Manager.
• Tracks, analyses, and identifies root cause of customer complaints and leads management team to implement systematic solutions.
• Works with RGM to develop R&R plan for the drivers and HD Supervisor and lead the R&R activities in his area.
• Ensure that all restaurants under his/her supervision are able to achieve all delivery related brand objectives as per planned.
• Ensure understanding and awareness of the delivery safe & security procedures.
• Make sure all restaurant managers and delivery team in his/her supervision are fully aware of any changes happened in the delivery procedures.
• Follow up on the periodic delivery cars and motorcycles maintenance schedule.
• Monitors and implements programs to improve order accuracy, delivery time, courtesy, and cleanliness
• Coaches and models delivery team involvement in problem solving to improve customer satisfaction
• Communicates marketing initiatives / New product launches and prepares the shift to execute well

• Create a climate for team members to encourage new ideas.
• Conducts performance appraisals, takes discipline action, motivates and trains
• Provide Coaching & Feedback for his team.
• Ensures quality performance appraisals, individual development plans, bench planning and PCR.
• Provides input in training needs and training effectiveness.
• Identifies & develops HIPO\'s
• Enforce and support all training & development plans for all staff under his/her supervision.
• Ensure the implementation of the monthly training plan.
• Works with RGMs to develop R&R plan and lead the R&R activities in his area.
• Coaches and models team involvement in problem solving to improve customer satisfaction

• Ensures a safe working and customer experience environment by facilitating safe work behaviors of the team
• Focus on customer satisfaction strategies, develop the needed action plans to maintain a high standard of services in all restaurants according to the operation manual.

• QUALIFICATION, EXPERIENCE & SKILLS

• Any graduation
• Experience in casual dining restaurants at managerial level for at least 2 years
• Very good communication skills
• Leadership and people skills
• Ability to multitask
• Flexibility & adaptability

Galadari Brothers