Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
Develop strategies to ensure team is correctly managed
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all team is familiar with correct billing procedures
Maintain all equipment in good condition and ensure casts are trained to handle all of it
Arrange daily meetings for team/attend daily meetings
Attend all training sessions arranged by the hotel
Ensure up-to-date training materials are circulated to relevant staff
Ensure correct quality and presentation of all dishes and drinks is being communicated to the team
Conduct and attend all meetings in absence of managers
Financials
Ensure that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
Communicate outlet performance to Manager and senior management
Creating and executing plans for department sales, profit and staff development
Ensure all staff seek to reduce loss and maximize profitability wherever possible
Human Resources/ Team
Supervise F&B service by directing and guiding his/her subordinates
Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
Identify and carry out any specific training and development needs among the team
Ensure the performance of staff is accurately managed, assessed and acted upon
Maintaining Standards
Support company's philosophy and company culture on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
Guest Service • Ensure guests preferences are remembered by the team and delivered on • Ensure all relevant supervisors are trained to take reservations • Ensure greeting, seating and taking orders by the team are all done to the hotel standards • Be aware of outlet up-selling strategy and communicate to all relevant staff • Ensure guests’ satisfaction is met by every team member • Ensure team know how to handle special requests and VIPs • Deal with guest complaints according to the hotel standards and communicate to Manager where appropriate Hygiene and Cleanliness • Ensure that hotel grooming and hygiene standards are being maintained, enhancing a professional image • Ensure that the environment of the outlet is being maintained to the standards Health and Safety • Be aware of, and comply with, safe working practices as laid down under Health and Safety practices. This will include your awareness of any specific hazards at your work place • Be aware of, and comply with local and relevant Food Acts • Report any defects in the building, plant or equipment according to the Hotel procedures • Ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures • Be aware of Fire safety plans • Adhere to procedures regarding Health & safety • Adhere to procedures regarding HACCP standards • Attend any training deemed appropriate by your Head of Department
QUALIFICATIONS
:
Essential:
Minimum of 1-2 years’ experience in a similar capacity
Worked previously in F&B service
Desirable:
Fluent in spoken and written English
MS Program (Word, Excel, PowerPoint, Visio)
Advanced Excel
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