Assistant Restaurant Manager
Desert Islands, United Arab Emirates
Job Description
- To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.
- Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.
- Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders
- During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.
- Assist in maintaining a highly motivated and well trained staff
- Open and close shift in accordance with Manager’s Checklist.
- Train, maintain and enforce all Anantara Service Standards
- Properly execute revenue and check control procedures on shift
- Maintain a safe and sanitary work environment for all Associates and guests
- Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)
- Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.
- Be on the floor during entire meal period and ensure adequate coverage
- Ensure that only a quality product is being served
- Maintain proper Associate uniform standards
- Manage an effective repair and maintenance program through the use of work orders, inspections, etc.
- Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)
- Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates
- Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.
- Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with Anantara’s Guarantee of Fair Treatment Policy
- Identify and recommend incentive programs, new ideas, and methods of operation
- This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.
Qualifications
Additional Information
Able to reallocate in a remaote Island
Logistical and organizational skills essential.- Ability to groom and train staff to the required service standards.
- Excellent skills in customer liaison and communication.
- Computer literate: MS Office, Micros and Stock Management Systems.
- Ability to maintain good relationships with staff as well as discipline accordingly.
- Financial understanding with the capacity of interpreting the P&L/income Statement
Additional Information
Able to reallocate in a remaote Island
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Job Detail
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Job IdJD1403289
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDesert Islands, United Arab Emirates
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EducationNot mentioned