Job Description

Main Duties/Responsibilities:
Administration
Ensure that the team have good knowledge of food and beverage and take responsibility for the delivery of this knowledge to the guest
Ensure that all staff arrive for and finish shifts at correct time
Develop strategies to ensure staff are correctly managed and staff problems can be remedied
Ensure that tables are arranged and set up accordingly
Ensure that service stations are correctly arranged and set-up
Ensure that all staff are familiar with correct billing procedures
Maintain all equipment in good condition and ensure staff are trained to handle all of it.
Arrange daily meetings for staff/attend daily meetings
Attend all training sessions arranged by Palazzo Versace.
Ensure up-to-date training materials are circulated to relevant staff
Ensure small groups of VIP guests are catered for according to Palazzo Versace standards
Ensure correct quality and presentation of all dishes and drinks is being communicated to staff
Conduct and attend all meetings in absence of managers
Financials
Ensuring that outlet operates efficiently and profitably while maintaining standards in terms of food, service, health & safety and reputation
Communicate outlet performance to Manager and senior management
Creating and executing plans for department sales, profit and staff development
Ensure all staff seek to reduce loss and maximize profitability wherever possible
Human Resources/ Colleagues
Supervise F&B service by directing and guiding his/her subordinates
Ensure that the restaurant area is adequately staffed during his/her shift and to notify his/her superior of any shortages in line with budgeted targets
Identify and carry out any specific training and development needs among the team
Ensure the performance of staff is accurately managed, assessed and acted upon
Guest Service

• Ensure guests preferences are remembered by staff and delivered on

• Ensure all relevant supervisors are trained to take reservations

• Ensure greeting, seating and taking orders by staff are all done to Palazzo Versace standards

• Be aware of outlet up-selling strategy and communicate to all relevant staff

• Ensure food and beverages are presented to guests according to Palazzo Versace standards

• Ensure guests' satisfaction is met by every member of staff

• Ensure staff know how to handle special requests and VIPs

CANDIDATE PROFILE
High school diploma or Degree in Business Administration/Hospitality Management
A total of 4-5 years Food and Beverage experience.
2 years minimum in a similar role in a 5 * international environment
Fluent in spoken and written English.
MS Program (Word, Excel, PowerPoint, Visio).
Advanced Excel.
Experience working in a multi cultural environment.
Organized and well planned.
Able to work with speed and efficiency throughout maintaining positive attitude.

Skills Required