Job Description

Assistant Reservations Manager - Movenpick Hotel - Dubai, UAE
Position Overview
Movenpick Hotel, part of the Accor Group, is seeking a skilled and detail-oriented Assistant Reservations Manager to oversee daily operations of the reservations department. The ideal candidate will ensure accuracy, efficiency, and exceptional service delivery across all booking channels while supporting revenue optimization and team development. This role combines strategic planning, leadership, and hands-on management to drive guest satisfaction and achieve revenue goals.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Front Office and Reservations
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Supervise and coordinate all reservations operations, ensuring accuracy and efficiency in daily processes.
• Handle booking inquiries via phone, email, and online platforms, ensuring conversion into confirmed reservations.
• Support the Reservations Manager in setting and achieving revenue and occupancy targets.
• Conduct daily arrival checks and coordinate with Front Office and Sales teams to ensure seamless guest experiences.
• Ensure all guest profiles, corporate accounts, and travel agent details are correctly entered in Opera or other PMS systems.
• Monitor online distribution channels (GDS, CRO, brand.com, OTAs) for accuracy in rates, availability, and promotions.
• Implement room inventory restrictions and manage overbooking strategies as directed by the Reservations Manager.
• Review daily pick-up reports, cancellations, and no-shows to maintain accurate forecasting.
• Prepare daily and weekly revenue performance reports, rate audits, and availability summaries.
• Lead, coach, and motivate the reservations team to deliver outstanding service and achieve departmental KPIs.
• Oversee group bookings, allotments, and special events to ensure effective coordination and timely confirmation.
• Collaborate with Revenue Management and Sales teams to develop pricing and promotional strategies.
• Maintain communication with Travel Agents, corporate clients, and internal departments for smooth coordination.
• Handle guest complaints, special requests, and VIP reservations with professionalism and discretion.
• Support the preparation of annual business plans and budgets related to room revenue performance.
• Ensure adherence to company policies, data protection standards, and fire, health, and safety procedures.

Ideal Profile

• Bachelor's degree in Hotel Management, Tourism, or a related discipline.
• Minimum 3-5 years of experience in reservations, with at least 1-2 years in a supervisory or assistant manager role.
• Proficient in Opera PMS and other reservation or distribution systems.
• Strong leadership, communication, and organizational skills.
• Excellent analytical and problem-solving abilities with a revenue-driven mindset.
• Fluent in English; knowledge of other languages is an advantage.
• Ability to multitask in a fast-paced hospitality environment.
• Customer-focused, proactive, and detail-oriented.

Skills Set

• Reservations and distribution management
• Revenue and inventory optimization
• PMS and channel management (Opera, GDS, OTAs)
• Staff training and performance management
• Guest service excellence and complaint handling
• Forecasting and data analysis

Why Join Us

• Be part of a world-renowned hospitality group offering global mobility and career growth.
• Enjoy employee discounts across all Accor properties worldwide.
• Access continuous learning and development programs through Accor Academies.
• Work in a supportive, multicultural team environment that values innovation and service excellence.
• Contribute to Accor's sustainability and social responsibility initiatives through the Planet 21 program.

About the Company
Movenpick Hotels & Resorts, a premium brand under the Accor Group, is known for its Swiss heritage and commitment to genuine hospitality. With over 110 properties worldwide, Movenpick combines comfort, sustainability, and culinary excellence to deliver memorable guest experiences. In Dubai, Movenpick embodies Accor's "Heartist" philosophy-where hospitality is driven by passion, care, and innovation to create meaningful moments for every guest.
Job Title Assistant Reservations Manager - Movenpick Hotel - Dubai, UAE
Assistant Reservations Manager - Movenpick Hotel - Dubai, UAE
Position Overview
Movenpick Hotel, part of the Accor Group, is seeking a skilled and detail-oriented Assistant Reservations Manager to oversee daily operations of the reservations department. The ideal candidate will ensure accuracy, efficiency, and exceptional service delivery across all booking channels while supporting revenue optimization and team development. This role combines strategic planning, leadership, and hands-on management to drive guest satisfaction and achieve revenue goals.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Front Office and Reservations
Salary: 9000-12000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Key Responsibilities

• Supervise and coordinate all reservations operations, ensuring accuracy and efficiency in daily processes.
• Handle booking inquiries via phone, email, and online platforms, ensuring conversion into confirmed reservations.
• Support the Reservations Manager in setting and achieving revenue and occupancy targets.
• Conduct daily arrival checks and coordinate with Front Office and Sales teams to ensure seamless guest experiences.
• Ensure all guest profiles, corporate accounts, and travel agent details are correctly entered in Opera or other PMS systems.
• Monitor online distribution channels (GDS, CRO, brand.com, OTAs) for accuracy in rates, availability, and promotions.
• Implement room inventory restrictions and manage overbooking strategies as directed by the Reservations Manager.
• Review daily pick-up reports, cancellations, and no-shows to maintain accurate forecasting.
• Prepare daily and weekly revenue performance reports, rate audits, and availability summaries.
• Lead, coach, and motivate the reservations team to deliver outstanding service and achieve departmental KPIs.
• Oversee group bookings, allotments, and special events to ensure effective coordination and timely confirmation.
• Collaborate with Revenue Management and Sales teams to develop pricing and promotional strategies.
• Maintain communication with Travel Agents, corporate clients, and internal departments for smooth coordination.
• Handle guest complaints, special requests, and VIP reservations with professionalism and discretion.
• Support the preparation of annual business plans and budgets related to room revenue performance.
• Ensure adherence to company policies, data protection standards, and fire, health, and safety procedures.

Ideal Profile

• Bachelor's degree in Hotel Management, Tourism, or a related discipline.
• Minimum 3-5 years of experience in reservations, with at least 1-2 years in a supervisory or assistant manager role.
• Proficient in Opera PMS and other reservation or distribution systems.
• Strong leadership, communication, and organizational skills.
• Excellent analytical and problem-solving abilities with a revenue-driven mindset.
• Fluent in English; knowledge of other languages is an advantage.
• Ability to multitask in a fast-paced hospitality environment.
• Customer-focused, proactive, and detail-oriented.

Skills Set

• Reservations and distribution management
• Revenue and inventory optimization
• PMS and channel management (Opera, GDS, OTAs)
• Staff training and performance management
• Guest service excellence and complaint handling
• Forecasting and data analysis

Why Join Us

• Be part of a world-renowned hospitality group offering global mobility and career growth.
• Enjoy employee discounts across all Accor properties worldwide.
• Access continuous learning and development programs through Accor Academies.
• Work in a supportive, multicultural team environment that values innovation and service excellence.
• Contribute to Accor's sustainability and social responsibility initiatives through the Planet 21 program.

About the Company
Movenpick Hotels & Resorts, a premium brand under the Accor Group, is known for its Swiss heritage and commitment to genuine hospitality. With over 110 properties worldwide, Movenpick combines comfort, sustainability, and culinary excellence to deliver memorable guest experiences. In Dubai, Movenpick embodies Accor's "Heartist" philosophy-where hospitality is driven by passion, care, and innovation to create meaningful moments for every guest.
Post Details
Job Start Date
Salary from 9000.00
Salary to 12000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required