Job Description

Job Purpose

The key responsibilty of this position is to manage key clients of the organisation and maintain a strong relationship. The position holder is expected to achieve budgets and strategic targets provided for the client. Additionally, the role requires to be the lead point of contact for all client matters, anticipate client's needs, coordinate with internal stakeholders to ensure quality delivery of product and services to our customers. The goal of the position holder is to contribute in sustaining and growing the business to achieve long term success.

Detailed Responsibilities

Strategy and Objectives

Formulate, implement and benchmark development

strategies for each client

(sister companies, Govt. & commercial entities) to deliver budget / strategic business targets

Core Responsibilities

Developing and sustaining solid relationships

with key clients that bring in the most income for the company

Addressing and resolving

key clients' complaints

Acting as the main point of contact

between key clients and internal teams

Communicating and collaborating

with procurement, supply chain, logistics & other departments to ensure that client's needs are met.

Compiling reports

on account progress, goals, key initiatives and revenue forecasts Developing a thorough

understanding of key clients' needs and requirements

and preparing customized solutions if required

Negotiating contracts

with key clients and meeting deadlines of agreed goals Play an integral part in

identifying new opportunities

Establishing and overseeing

internal budgets

with the company and external budgets with the client

Analyze customer data and reports

wherever required to improve customer relationship management Undertake any other tasks as directed by Chief Commercial Officer / Director - Account Management

Organization, Resources and Monitoring

Proactively identify and seek professional development opportunities to improve capabilities and technical skills

People Management

Promote the Organisational culture and values

Stakeholder Management

Lead, drive and support the relationship management with internal stakeholders & clients.

Policies and Procedures

Ensure compliance of all policies and procedures of Rafed and Pure Health Group while delivering the roles and responsibilities

Reporting

Prepare required reports as per the section's reporting requirements internally within GPO and externally as applicable or any other reports as directed by Chief Commercial Officer / Director - Account Management

Job Qualifications

Education, Skills and Certifications

Bachelor's Degree in Business Administration or a related discipline. Masters would be a plus English language is required, Arabic language (written & spoken) is preferred.

Experience

4-6 years of experience in healthcare industry Knowledge of Pharmaceutical or Medical Consumable preferred

Critical experience required

Management experience

Excellent communication and interpersonal abilities with aptitude in fostering long term relationship Outstanding Organisational & leadership skills Manage multiple priorities and execute with a sense of urgency Steer & lead meetings based on a clear agenda and presentation Demonstrate experience in negotiation and meeting client requirements Ability to multitask and manage more than one client account

Relevant experience

Experience in dealing with sensitive and confidential information

Systems experience

Experience in MS Word, MS Excel and MS PowerPoint is required with emphasis on MS Excel Experience with ERP (Oracle / SAP) and its functionalities would be a plus
Job Type: Full-time

Pay: AED18,000.00 - AED21,000.00 per month