Assistant Manager, Reservations
Dubai, United Arab Emirates
Job Description
Company Description
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids Club.
Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids Club.
- Leads the Reservation Teams of Fairmont The Palm.
- Hires and develops talent for future growth within the company
- Implements practices and initiatives that creates an engaged, motivated and cohesive team that works together to achieve common objectives
- Develops and maintains reservations standards that drive revenues, optimizes organizational efficiencies and instills guests engagement
- Ensure appropriate scheduling to minimize response time to customers and ensure immaculate quality of reservations and inquiries
- Is fluent in all Accor distribution and reservations systems, Accor Rate architecture and Revenue practices
- Is fluent in revenue enhancing and benchmarking tools including, however not limited to IDEAS, Demand360, OTA Insight and Revenue Insight
- Partakes in Revenue Strategy Meetings and works on revenue enhancing initiatives and strategies
- Manages and leases with other department on all room upsell programs / platforms to maximize rate and guest satisfaction
- Other tasks as assigned.
- Minimum 2 Years experience as an Assistant Reservations Manager
- Minimum 3 Years experience in leading Room Reservations Teams
- Knowledge of Accor Distribution and Reservation systems a must
- Experience from working in Resorts a plus
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Job Detail
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Job IdJD1892773
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned