Assistant Manager, Reservations
(9823)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests\' expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple\'s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it\'s our passion.

About The Role

Are you a dynamic and communicative person that can motivate and lead the team? Are you comfortable talking and engaging with guests over the telephone? Are you passionate about the hospitality industry and giving a unique guest experience? Are you able to multi-task without compromising quality? If you possess these skills, we have the perfect job for you at Atlantis Dubai.

As an Assistant Manager, Reservations you will be responsible for assisting the Manager, Reservations in managing the daily operations. You should be a continuous source of information to help and assist all the guests & colleagues in their needs, as well as replying to all incoming correspondence promptly. You will train all technical skills and service delivery to an international 5-star standard, and oversee service providers, answer questions and inquiries, troubleshoot problems, provide information, and handle complaints regarding Atlantis Dubai products or services.

About You

Ideally, we would love you to have a Bachelors\' degree with a minimum of 2 years\' experience working in a Room Reservations environment within the same role, as well as the ability to contribute and successfully deliver against a business strategy with an excellent verbal and written communication. Strong interpersonal skills and very clear and concise communication skills are required, as is the ability to find solutions and think positively. In addition, an impeccable personal presentation, patient when dealing with guests and colleagues, maintain a positive attitude at all times, pay attention to details, and passionate about customer service. Computer literacy and Opera systems are imperative, and fluency in English is a must. Due to our guest\'s demographics, we are preferably looking for either Russian, Arabic, Chinese, or French fluent speakers.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

Kerzner International