Job Description

Assistant Manager - Front Office - Dubai, UAE
Position Overview
Jumeirah Al Naseem is currently hiring a UAE National Assistant Manager - Front Office to join its world-class hospitality team in Dubai. This guest-facing leadership role is ideal for professionals with a passion for luxury service, team supervision, and creating memorable guest experiences within a five-star resort environment.
Job Details
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Reception
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As an Assistant Manager - Front Office at Jumeirah Al Naseem, you will be responsible for overseeing daily front desk operations and ensuring VIP and suite guests receive personalized, seamless experiences. You will coach guest-facing staff, resolve issues promptly, and help implement the brand's high service standards.
What You'll Do

• Manage daily guest arrival logistics, including VIP room inspections, amenities, and personalized requests
• Supervise and mentor Guest Services Executives and Guest Relations personnel
• Personally welcome VIP and suite guests, offering warm, tailored hospitality
• Handle guest complaints and resolve service concerns promptly and professionally
• Actively engage with in-house guests to collect feedback and enhance satisfaction
• Promote Jumeirah services and encourage completion of satisfaction surveys
• Coordinate and oversee guest events, such as welcome cocktails, ensuring smooth interdepartmental collaboration

Ideal Profile

• UAE National, as required by regulatory frameworks
• Minimum 2 years of relevant experience in a five-star luxury hotel front office or guest relations role
• Diploma in Hotel Management or Hospitality Operations
• Fluency in spoken and written English; additional language skills are a plus
• Proficient in Microsoft Office and Opera PMS (Property Management System)
• Confident, polished communication style with strong conflict resolution skills

Why Join Us

• Be part of one of Dubai's most iconic resorts under the globally recognized Jumeirah Group
• Access a clear and rewarding career path with opportunities for global advancement
• Thrive in a collaborative, multicultural work environment committed to excellence
• Enjoy discounts on Jumeirah hotels, dining, and wellness services across the world
• Benefit from full health insurance, annual leave, and performance incentives
• Receive a competitive, tax-free monthly salary in UAE Dirhams

About the Company
Jumeirah Group is a prestigious luxury hospitality brand with operations across 13 countries, known for its commitment to innovation, Arabian heritage, and guest-centric service. Located within Madinat Jumeirah, Jumeirah Al Naseem combines contemporary design with timeless elegance, delivering unforgettable guest experiences through inspired leadership and exceptional service teams.
Job Title Assistant Manager - Front Office - Dubai, UAE
Assistant Manager - Front Office - Dubai, UAE
Position Overview
Jumeirah Al Naseem is currently hiring a UAE National Assistant Manager - Front Office to join its world-class hospitality team in Dubai. This guest-facing leadership role is ideal for professionals with a passion for luxury service, team supervision, and creating memorable guest experiences within a five-star resort environment.
Job Details
Job Location: Dubai, UAE
Industry: Hospitality
Function: Front Desk / Reception
Salary: 7000-9000 monthly (Market estimated)
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: Any
Job Type: Full Time
Job Overview
As an Assistant Manager - Front Office at Jumeirah Al Naseem, you will be responsible for overseeing daily front desk operations and ensuring VIP and suite guests receive personalized, seamless experiences. You will coach guest-facing staff, resolve issues promptly, and help implement the brand's high service standards.
What You'll Do

• Manage daily guest arrival logistics, including VIP room inspections, amenities, and personalized requests
• Supervise and mentor Guest Services Executives and Guest Relations personnel
• Personally welcome VIP and suite guests, offering warm, tailored hospitality
• Handle guest complaints and resolve service concerns promptly and professionally
• Actively engage with in-house guests to collect feedback and enhance satisfaction
• Promote Jumeirah services and encourage completion of satisfaction surveys
• Coordinate and oversee guest events, such as welcome cocktails, ensuring smooth interdepartmental collaboration

Ideal Profile

• UAE National, as required by regulatory frameworks
• Minimum 2 years of relevant experience in a five-star luxury hotel front office or guest relations role
• Diploma in Hotel Management or Hospitality Operations
• Fluency in spoken and written English; additional language skills are a plus
• Proficient in Microsoft Office and Opera PMS (Property Management System)
• Confident, polished communication style with strong conflict resolution skills

Why Join Us

• Be part of one of Dubai's most iconic resorts under the globally recognized Jumeirah Group
• Access a clear and rewarding career path with opportunities for global advancement
• Thrive in a collaborative, multicultural work environment committed to excellence
• Enjoy discounts on Jumeirah hotels, dining, and wellness services across the world
• Benefit from full health insurance, annual leave, and performance incentives
• Receive a competitive, tax-free monthly salary in UAE Dirhams

About the Company
Jumeirah Group is a prestigious luxury hospitality brand with operations across 13 countries, known for its commitment to innovation, Arabian heritage, and guest-centric service. Located within Madinat Jumeirah, Jumeirah Al Naseem combines contemporary design with timeless elegance, delivering unforgettable guest experiences through inspired leadership and exceptional service teams.
Post Details
Job Start Date
Salary from 7000.00
Salary to 9000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality -
Candidate Current Location