Assistant Manager
Dubai, United Arab Emirates
Job Description
Play Your Part
This position directly manages Restaurant Operations and the Colleagues working here. They ensure a smooth operation, consistent housekeeping standards, stock replenishments and cash handling standards. Additionally, they manage schedules, breaks, inventory, perform spot checks, deliver on the job training and perform praise or coaching where applicable. Main Duties:
In order to be qualified for this role you should possess the below criteria: Essential:
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
This position directly manages Restaurant Operations and the Colleagues working here. They ensure a smooth operation, consistent housekeeping standards, stock replenishments and cash handling standards. Additionally, they manage schedules, breaks, inventory, perform spot checks, deliver on the job training and perform praise or coaching where applicable. Main Duties:
- Promptly greet Guests in a friendly and professional manner
- respond appropriately to Guest inquiries and concerns to ensure total Guest satisfaction
- Resolve Guest issues to resolution in effort to improve the Guest experience and escalate any outstanding Guest inquiries or concerns to management that may require additional monitoring or follow-up
- Make appropriate service recovery recommendations
- Assist with stock requisitions by reviewing stock levels and by forecasting anticipated business volume for the upcoming requisition period
- Assist with preparing schedules in line with the anticipated business volume
- Ensure all equipment is in working order and report malfunctions and follow up on repairs
- Train all Colleagues in suggestive selling and up-selling techniques to assist in achieving maximized profitability
- Conduct performance evaluations, training, guidance, coaching, regular briefings and meetings, and counselling of Colleagues
- Attend training and development programs in order to promote personal and career growth
- Comply with standards at all times in order to drive and improve business excellence through monitoring, analysing performance and taking corrective or preventative action
- Understand and follow all Standard Operating Procedures in order to exceed the operational requirements and ensure Guests receive the highest standards of quality and service
- Contribute to the achievement of objectives, action plans and key performance indicators in the Company
- Enforce and adhere to the Food Law and regulations to maintain a clean safe and hygienic environment for all Guests and Colleagues
- Enforce and adhere to all U.A.E. Laws, Health, Safety and Environmental Policies and Company rules and regulations, report safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
- Assist with emergency situations that may arise in order to minimize possible damage, loss or injury to any Guests, Colleagues or Company property
- Represent and promote the Company in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders
- Display a friendly, helpful and cheerful attitude while communicating effectively with Guests and fellow Colleagues
- Listen actively and respond to Guest feedback as well as review Guest Satisfaction Index results and trends in order to continuously improve and exceed Guest expectations
- Enforce operational rules and regulations and provide crowd control in a friendly manner throughout the areas in order to ensure the Guest`s safety and an enjoyable experience
- Any other duties as may be reasonably requested by the Management Team
In order to be qualified for this role you should possess the below criteria: Essential:
- High School Diploma
- A minimum of 1 year experience as an Assistant Manager or Supervisor
- A minimum of 3 years’ experience in Retail or Food & Beverage Operations
- Effective oral and written communications skills in English
- Ability to calculate simple mathematics and collect different modes of payment accurately
- Possess good interpersonal skills for interacting with people
- A team player and have the ability of meeting assigned targets
- Multi-tasking, problem solving and judgement skills
- Proficient user of MS Word, Excel, PowerPoint and Outlook
- Tertiary Certificate or Diploma in a Hospitality related field
- Previous experience in a similar role in Hospitality in the U.A.E.
- Ability to communicate in Arabic
- Possess good leadership qualities
- Ability to work in a fast pace and dynamic integrated resort environment
- Ability to work in an outdoor environment and to stand for long hours
- Work on a rotating shifts including weekends and public holidays
- Available for overtime work as schedule requires
- Physically fit and be able to work flexible hours
The Best Part of The Story
We offer a competitive salary and benefits package which includes; housing allowance, comprehensive medical coverage, life and accident insurance and other generous allowances. We also care about your career development supported by Learning opportunities for those seeking a long-term future in the Company.
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Job Detail
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Job IdJD1438001
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationDubai, United Arab Emirates
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EducationNot mentioned