Assistant Manager Customer Service
United Arab Emirates, United Arab Emirates
Job Description
Position Title: Assistant Manager - Customer Service
Employment Type: Full Time
Salary: up to 12K AED depending on experience and qualifications plus duty meals
Job Location: Dubai, UAE
About the Client:
A top-tier hospitality & leisure group known for its exquisite offerings and unmatched service.
:
- Responsible for overseeing daily operations, ensuring exceptional service delivery, coaching team members, and maintaining high standards through effective processes and documentation.
- Ensure customer inquiries and issues are handled promptly, professionally, and in accordance with company standards.
- Track key performance indicators (KPIs) such as CSAT, First Response Time, First Contact Resolution, and NPS and generate and analyze reports to identify trends, service gaps, and improvement opportunities.
- Conduct coaching sessions to improve communication, product knowledge, and problem-solving skills.
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Job Detail
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Job IdJD1905633
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:12000 per month
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Employment StatusPermanent
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Job LocationUnited Arab Emirates, United Arab Emirates
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EducationNot mentioned