Job Number 24036588
Job Category Housekeeping & Laundry
Location Sheraton Sharjah Beach Resort & Spa, Al Muntazah Street, Sharjah, United Arab Emirates, United Arab Emirates
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Position Title: Assistance Housekeeping Manager
Department: Housekeeping
Grade: 14B
Reports To: Director of Guest Services
Staff reporting to: HK \xe2\x80\x93 Coordinators, Supervisors and attendants
Approval & Date:
General Purpose of Job: To provide strategic leadership and direct operations to ensure the housekeeping department achieves its goals and effectively contributes to the guest experience whilst maintaining Starwood Brand standards

1. Basic Function:

The Assistance Housekeeping Manager will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel\xe2\x80\x99s policies and procedures, ensuring that a high level of service is maintained.

Manage all aspects of the care, standard, cleanliness, customers\xe2\x80\x99 satisfaction experiences throughout the hotel and cleaning of guest rooms and associate facilities including laundry, dry cleaning, H/K pantry and linen room areas etc. Responsible for the selection, supervision, training and coaching of all rooms & public areas associates. Responsibilities also include, but are not limited to, managing the administrative function of the department, overseeing the quality of the product produced, ensuring that equipment is in good working order and that the department is operating in accordance to OSHA and safety regulations. Maintain a high level of productivity in all areas.

2. Major Duties and Responsibilities

• Is responsible for the supervision and coordination of the housekeeping attendants by making sure that these services are available and carried out with the outmost efficiency.
• To study and evaluate the operation of the Housekeeping Department, and suggest improvements to the Executive Housekeeper/reporting manager.
• To assign duties and responsibilities to subordinates, assisting the Housekeeping Attendants in their duties.
• To check the Linen Room and pantry areas to ensure the smooth flow of the guest supplies, uniform and linen areas.
• To conduct inspections of corridors, service areas, pantries, staircases, car park areas, and Public Area toilets to ensure proper cleaning.
• To take note of \xe2\x80\x9cIn house VIP\xe2\x80\x99s and arriving VIP\xe2\x80\x99s.
• To ensure that all suites and rooms are inspected thoroughly.
• To ensure that all equipment is well maintained and handled correctly.
• Interacts with suppliers and contractors.
• Helps in maintaining record of all deep cleaning work i.e. window cleaning, carpet shampooing, drapery cleaning, mattress turning, bedspread cleaning, and Duvet & blanket cleaning and general rooms cleaning.
• (Follow-ups on all out of order & Out of Services rooms.
• Ensures correct distribution and control of master keys.
• Conducts inspections of corridors, public areas, back of the house, Car park areas and rooms to ensure proper cleaning.
• Ensures that all equipment is well maintained and handled correctly.
• Handles guest complaints in accordance with the customer feedback SOP\xe2\x80\x99s. Reporting all complaints to the Executive Housekeeper/reporting manager.
• Checks the logbooks and follows up on outstanding matters.
• Assists in taking various inventories.
• Demonstrate commitment to the development and implementation of the innovation changes in system and continual improvement of its effectiveness by:
• Communicating to associates the importance of meeting customer as well as regulatory & statutory needs.
• Ensure and assists in the training of the associates ensuring that they have the necessary skill to perform duties with the maximum efficiency.
• Develops training plan that enhance staff performance and motivate them to be more effective in their work.
• Monitors the result of monthly GEI results and maintaining positive feedback by consistently provided quality service to our guests to enter text.
• Ensures housekeeping associates achieve on average 05 hrs training per month.
• Ensures the availability of resources to carry out all tasks.
• Ensures customer requirements are determined & met.
• Actively promote an awareness of customer requirements throughout the organization.
• Ensures that responsibilities and authorities are defined and communicated within the organization.

• Associates Handling:

• Ensures that all associates report for duty punctually wearing the correct uniform and nametag at all times.
• Assists in the building of an efficient team of associates by taking an active interest in their welfare, safety and development.
• Ensures that all associates provide a courteous and professional service at all times.
• Supervises the associates with the department ensuring that the correct standards and methods of service are maintained.
• Ensures that all associates have a complete understanding of and adhere to the hotel\xe2\x80\x99s policy relating to fire, hygiene, health and safety.
• Conducts associates PMP evaluations for all housekeeping staff to review their general performance, discuss existing performance and areas of improvements by conducting probationary, quarterly and yearly performance appraisals.

Operational:

• Liaises with Front Office to make sure that rooms requested are ready for the guests prior to their arrival.
• Liaises with the engineering department the room\xe2\x80\x99s maintenance program ensuring the percentage of room are given daily for checking and Ken fix maintenance.
• Liaises with the F&B for special needs.

Ensure Departmental Performance Plan is understood and implemented.

Specific Job Abilities:

• Must be able to speak, write and converse freely in English and to speak in one additional language
• Must be able to have full knowledge of the Hotel surrounding areas
• Must be able to stand 8hrs a day while maintaining a smile and positive attitude

Key Relationships:

• Ensure full liaison with other members of the team
• Strong communication & collaboration with other departments
• Strong relationship with guests and internal customers

In this role, you will impact the company strategy as follows:

• Daily data collection and reporting of issues as they arise
• Completion of Progress Training & participation in Progress related activities
• Support of Departmental objectives
• Assist in reduction of service recovery costs - Ensure wastage is kept to a minimum
• Attend minimum of 2 appraisals per year
• Participation in Departmental meetings

3. Other Responsibilities

• Be at all times an ambassador of the Sheraton philosophy of friendliness in order to establish a professional contact of yourself and all employees of the departments with all our guests.
• Other Responsibilities: Perform other duties and responsibilities, as and when required by your manager. Assist in all areas outside of above, as and when needed and/or requested.

4. Confidentially & Record Maintenance:

Ensuring all records are confidentially and accurately maintained.

Limiting the number of permitted to access the records.

Ensuring that no record leaves the Department.

5. Standard Requirements

Duties & Responsibilities

Guest Satisfaction:

Assist all guests with all queries.

Be aware of Sheraton Programmes.

Act according to the complaint handling standards & procedures.

Director may request carry out other reasonable duties.

Display familiarity with the Hotel\xe2\x80\x99s standards.

Personal Hygiene:

Make certain that you have a well-groomed, well-dressed and clean appearance.

Adhere, at all times, to Starwood grooming standards.

In the hotel industry, it is particularly important to observe a high standard of personal hygiene, as many of us are in direct or indirect contact with food and/or guests.

You may not smoke whilst you are on duty or in any areas where smoking is prohibited.

Financial Performance:

Seek opportunities for cost savings.

Ensure accurate cost charges for proper budget.

Ensure that all required signatures are obtained prior to payments.

Be aware of any activities/ events operating within the hotel in order to promote and maximise sales.

Employee Satisfaction:

Only use staff entrance to enter and leave the Hotel premises.

Always sign in/out, using your hotel ID card, and adhere to instructions of security personnel while doing so.

Assist all departments when required.

Responsible for a clean and tidy working area.

Environmental Awareness: Report any maintenance defects to an immediate supervisor or the engineering department, adhering to the policies and procedures by Engineering. Operate all equipment as per the operating guidelines. Have full knowledge of the hotel safety and emergency procedures. Comply with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment. Adhere to the hotel rules at all times.
6. Specific Job Knowledge, Skills and Abilities

Able to speak, read, write and understand the primary language(s) used in the workplace. Requires good communication skills, both verbal and written. Must possess computer skills. Ability to prepare and analyze data figures and transcriptions prepared on and generated by computer. Working knowledge of state and local laws governing equal employment opportunity and civil rights, occupational safety and health, workers\xe2\x80\x99 compensation, wage and hour issues, and labor relations.

Grooming

Must maintain a neat, clean and well-groomed appearance per Starwood standards.

Education

Diploma in hotel management or a related field is preferred.

Experience

Min of 3 years\xe2\x80\x99 experience in job related positions. Prior hotel and/or job related experience is preferred.

7. Essential Functions & Takes per Time

50%

Inspection of all Areas
30% Cost saving & training
20% Monitoring day to day operation

8. The Job & the Law

Full adherence to local laws and procedures. Be aware of all local Health, Safety & Fire regulations and to abide by their terms. Maintain high standards of personal hygiene at all times. Demonstrate proper and safe usage of all equipment. Care in service to avoid accidents. Maintain a clean and tidy work area. Security in keys/micros (as applicable). Ensure cash/credit card security. To support and adhere to the equal opportunities policy of the company

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

When you join the Sheraton family, you become a member of its global community. We\xe2\x80\x99ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you\xe2\x80\x99re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be \xe2\x80\x98The World\xe2\x80\x99s Gathering Place\xe2\x80\x99. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,\xe2\x80\x8b begin your purpose, belong to an amazing global\xe2\x80\x8b team, and become the best version of you.

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