About Us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG®, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. Towering 46 floors above the city, voco® Doha West Bay Suites offers contemporary flair, convenience and a warm Qatari welcome. We’re centrally located in West Bay, the business and diplomatic heart of Doha, 20 minutes from Hamad International Airport (DOH) and steps away from Doha Exhibition and Convention Centre and corporate offices.



Your day to day - Handle guest relations’ tasks to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. -. Ensure that the IHG One Rewards members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service. -Drive Loyalty Enrolments and Loyalty Recognition. - Inspect VIP rooms prior to arrival and coordinate with other department for any issues. -. Review and screen profile notes for all arrivals and VIPs to check room allocations, preferences, amenities, special requests and previous complains. -. Room allocation and amenities to be prepared for arrivals celebrating any special occasions e.g., Birthdays, Anniversary, Honeymoon and Weddings. -Review and follow-up for any glitch reported, prepare apology notes in coordination along with the Duty Managers. Sending follow-up apology emails or contacting the guests for service recovery. -. Analyzing feedbacks and proving strategic direction to continuously improve overall rating -. Direct, Coach and manage guest relations team including all other sections of front office to ensure we comply with all standards and operating procedures - Plan and conduct in-room check Ins - Create approach to make the guests stay a memorable one -Actively listen and resolve guest complaints -. Appraise team’s performance and identify opportunities to develop -. Actively participate in team recognition



What we need from you PERSONAL CHARACTERISTIC Education • Bachelor Degree in Hotel and Restaurant Management or Tourism or any Formal hospitality qualifications, desirable Experience • Previous experience in the similar role Technical/ Skills • Competent Word, Excel, PowerPoint and hotel PMS • Competent Oral and Written English Communication Skills • Strong organisational and work co-ordinating skills to handle multiple assignments and projects Personal Attributes • ‘Can do’ attitude and a high level of energy • Self-motivated and able to manage with strong initiative • Professionally groomed • Able to work under pressure and on shift schedule • Adaptable to change Sense of humour



What we offer We’ll reward all your hard work with great salary and benefits – in addition to career development, employee room discounts and great work culture. Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us. At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies. We are an equal opportunities employer.