Job Description

Assistant Front Office Manager - Sofitel Dubai The Obelisk - Dubai, UAE
Position Overview
The Assistant Front Office Manager role at Sofitel Dubai The Obelisk supports the leadership of front office operations, ensuring exceptional guest experiences, strong team performance, and effective coordination across reception, front office administration, and data administration functions within a luxury hospitality environment.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.
Key Responsibilities

• Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
• Support the Front Office Manager in all operational and administrative duties
• Ensure repeat guests and VIPs receive appropriate recognition and special attention
• Control room availability, room types, rate categories, and accuracy of room counts
• Maximize occupancy, revenue, and average daily rate while maintaining high service standards
• Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
• Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain knowledge of system recovery procedures and front office reporting tools
• Interpret operational reports and compile statistics for front office performance tracking
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Maintain strong inter-departmental relationships to support seamless guest service
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Work closely with Human Resources to support productivity and team development
• Support Finance in departmental budgeting and cost control
• Ensure compliance with occupational health, safety, and hotel policies

Ideal Profile

• Degree from a School for Tourism or Hotel Management
• Strong knowledge of front office operations in a luxury hotel environment
• Experience using Opera Property Management System is preferred
• Excellent leadership, communication, and organizational skills
• Ability to manage and motivate a multicultural team
• Flexible management style with a proactive, service-driven mindset
• High levels of integrity, professionalism, and commitment to continuous improvement

Why Join Us

• Work at Sofitel Dubai The Obelisk, one of the most iconic luxury hotels in the region
• Be part of Accor's global hospitality network with strong career growth opportunities
• Lead and develop diverse front office teams in a premium service environment
• Access learning, leadership development, and international mobility opportunities

About the Company
Sofitel Dubai The Obelisk is part of Accor, a world-leading hospitality group with a strong presence across luxury, premium, and lifestyle segments. Located in the heart of Dubai, the hotel blends French elegance with modern design and cultural inspiration, offering exceptional guest experiences while fostering an inclusive and people-focused workplace.
Job Title Assistant Front Office Manager - Sofitel Dubai The Obelisk - Dubai, UAE
Assistant Front Office Manager - Sofitel Dubai The Obelisk - Dubai, UAE
Position Overview
The Assistant Front Office Manager role at Sofitel Dubai The Obelisk supports the leadership of front office operations, ensuring exceptional guest experiences, strong team performance, and effective coordination across reception, front office administration, and data administration functions within a luxury hospitality environment.
Job Details
Country: UAE
City: Dubai
Industry: Hospitality
Function: Hotel Management
Salary: 9000-13000 monthly (Market estimated)
Gender: Any
Candidate Nationality: Any
Job Type: Full-time
Role Summary
The Assistant Front Office Manager assists in the planning, supervision, and daily management of front office operations, supporting the Front Office Manager to maximize occupancy, revenue, and service quality while maintaining brand standards and ensuring personalized guest recognition.
Key Responsibilities

• Supervise front office teams to ensure guests receive prompt, courteous, and personalized service
• Support the Front Office Manager in all operational and administrative duties
• Ensure repeat guests and VIPs receive appropriate recognition and special attention
• Control room availability, room types, rate categories, and accuracy of room counts
• Maximize occupancy, revenue, and average daily rate while maintaining high service standards
• Coordinate closely with Housekeeping to ensure room readiness and quality standards are met
• Liaise with the Executive Housekeeper to fulfill special guest requests and amenities
• Ensure compliance with credit policies and coordinate with Finance on credit procedures
• Maintain knowledge of system recovery procedures and front office reporting tools
• Interpret operational reports and compile statistics for front office performance tracking
• Approve upgrades and special amenities in the absence of the Front Office Manager
• Maintain strong inter-departmental relationships to support seamless guest service
• Conduct regular inspections of lobby, reception, cashier desks, and selected VIP rooms
• Prepare staff work schedules and vacation plans based on occupancy forecasts and group movements
• Enforce staff conduct, appearance, hygiene, and uniform standards
• Work closely with Human Resources to support productivity and team development
• Support Finance in departmental budgeting and cost control
• Ensure compliance with occupational health, safety, and hotel policies

Ideal Profile

• Degree from a School for Tourism or Hotel Management
• Strong knowledge of front office operations in a luxury hotel environment
• Experience using Opera Property Management System is preferred
• Excellent leadership, communication, and organizational skills
• Ability to manage and motivate a multicultural team
• Flexible management style with a proactive, service-driven mindset
• High levels of integrity, professionalism, and commitment to continuous improvement

Why Join Us

• Work at Sofitel Dubai The Obelisk, one of the most iconic luxury hotels in the region
• Be part of Accor's global hospitality network with strong career growth opportunities
• Lead and develop diverse front office teams in a premium service environment
• Access learning, leadership development, and international mobility opportunities

About the Company
Sofitel Dubai The Obelisk is part of Accor, a world-leading hospitality group with a strong presence across luxury, premium, and lifestyle segments. Located in the heart of Dubai, the hotel blends French elegance with modern design and cultural inspiration, offering exceptional guest experiences while fostering an inclusive and people-focused workplace.
Post Details
Job Start Date
Salary from 9000.00
Salary to 13000.00
Number of Vacancies 1
Location -
Location City Dubai
Desired Candidate's Profile
Gender No Preference
Nationality
Candidate Current Location

Skills Required