Job Description

Company Description

Established in 2000 in Turkey, Rixos pioneers the 'ALL Inclusive, ALL Exclusive' concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in Al Mairid Ras Al-Khaimah, United Arab Emirates. In this role, you will support the daily operations of the Front Desk and hotel communication teams, ensuring a seamless and exceptional guest experience from arrival to departure.

Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams, maintaining high standards of guest service Act as a leader on the floor, greeting guests, addressing concerns professionally, and serving as Manager on Duty when required Conduct regular walkthroughs of the lobby and public spaces to ensure a consistently polished, luxury presentation Collaborate with Bell, Valet, and Concierge teams to create a unified and welcoming arrival experience Support the scheduling, training, and mentoring of front office staff Foster an engaging team environment by recognizing success and offering constructive feedback Monitor and analyze guest feedback to enhance service strategies and overall satisfaction Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams for a cohesive guest journey Ensure compliance with all safety, emergency, and cash-handling protocols Respond promptly to internal and guest inquiries via various communication channels

Qualifications

Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment Proven ability to lead high-performing teams in a fast-paced, guest-facing setting Experience with Opera PMS and guest engagement platforms Strong communication and conflict resolution skills Passion for luxury hospitality, team development, and creating memorable guest experiences Flexible schedule availability, including evenings, weekends, and holidays Bachelor's degree or diploma in Hospitality Management or related field (preferred) Proficiency in Windows, MS Office, and property management systems Fluency in English; additional languages are a plus Knowledge of local culture and customs in the United Arab Emirates Experience in a luxury hotel or resort setting Detail-oriented with excellent organizational skills Ability to work collaboratively in a diverse, multicultural environment Customer-focused mindset with a commitment to exceeding guest expectations

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.