Job Description

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World's Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining 'FIVE-Star' Hospitality and Setting the Gold Standard across the Industry.



Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A 'Can-Do!' Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.



Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other 'FIVERs' and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as Assistant Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We're Looking For

A Bachelor's Degree in Hospitality Management or a related field is preferred. A proven track record of 1-2 years in a Luxury Hotel environment in a supervisory or managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality. Previous experience in Forbes or Leading Quality Assurance (LQA)-Rated properties will be Advantageous, demonstrating a Strong Commitment to Luxury Service Standards. Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights An elevated and energetic Conversationalist, engaging Guests with lively discussions. Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel. A professional, Insta-Worthy Appearance, always adhering to FIVE's Grooming Standards and maintaining a polished, 'FIVE-Styled' demeanour. Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders. A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated Creative solutions and take ownership of all duties and tasks assigned, while ensuring an unparalleled Journey at FIVE. Skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards. 'FIVE-Styled' Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned. Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus). A hands-on attitude, fuelled by a 'Can-Do!' Spirit.

Key Responsibilities

Greets Guests upon Arrival with a Warm 'FIVE-Styled' Welcome, ensuring their Journey at FIVE is sensational. Oversees the Reception and Registration Process to ensure every Guest experiences exquisite, 'FIVE-Star' Service at all times, setting the tone for their Experience at FIVE. Manages and coordinates FIVE's acclaimed Front of House Operations while elevating the 'Vibe at FIVE' throughout all Guest Touchpoints. Exudes a strong and approachable Presence at the Front Desk, remaining readily available to both Guests and Fellow 'FIVERs.' Anticipates and proactively addresses Guests Needs, inquiries, complaints and requests with the utmost Professionalism and courtesy, striving to Exceed Guest Expectations at every interaction. Prioritises Regular Audits and inspections of the Front Desk Operations to validate Quality Standards and identify Areas for Improvement, taking prompt Corrective Actions when necessary. Schedules the Front Office Team efficiently to ensure optimal coverage during peak hours, special events, and low occupancy periods, while Maintaining boundary-breaking Service Standards. Curates and maintains Strict Adherence to cash handling procedures at the Front Desk to guarantee precise Accuracy and Security in all Financial Transactions. Collaborates with the Front Office Manager in all facets of Human Resource Management, including Recruitment, Training, and Development, fostering a culture of excellence amongst the FIVE Tribe. Works closely with the Front Office Manager to establish and continuously update FIVE's Standard Operating Procedures (SOPs), ensuring seamless Operations and the consistent delivery of premium Guest Service. Conducts regular Performance Evaluations, providing constructive Feedback and Mentorship to elevate the FIVE Tribe's skills and motivation, while identifying promising opportunities for Career Growth. Oversees the Reservation Process, room assignments, and room availability to optimise Occupancy and Revenue, graciously accommodating Guest Preferences and special requests. Joins forces with the Concierge Team, providing Guests with personalised Assistance, and arranging local attractions, transportation, and other 'FIVE-Star' Services. Fosters open Communication with other Departments, including Housekeeping, Sales, and Food and Beverage to streamline operations for next-level efficiency. Establishes and nurtures robust Relationships with FIVE's VIP Guests and Repeat Customers, acknowledging their Loyalty with personalised Gestures and exclusive Amenities. Implements captivating Guest Recognition Programmes and Initiatives, enhancing Guest loyalty and inspiring sensational Reviews embodying the disruptive 'Vibe at FIVE.' Monitors and responds thoughtfully to online Guest Reviews and Ratings, addressing feedback with 'FIVE-Styled' Professionalism, and gathering invaluable insights to elevate the FIVE's bespoke reputation.

The Team

'FIVERs' are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct 'Vibe at FIVE' and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime - then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled 'Sustainable Indulgence' Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making 'Sustainability without Compromise on Luxury Living' central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE's Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 'FIVERs'. FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together - it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE's award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.



Find out more here: fivehotelsandresorts.com

Department Name


Front Office
Date Opened


11/13/2025
Job Type


Full time
Industry


Hospitality
Work Experience


4-5 years
City


Dubai
State/Province


Dubayy (Dubai)
Country


United Arab Emirates
Zip/Postal Code


337-1500