Description

Assistant Front Desk Manager - Front Office - Burj Al Arab

United Arab Emirates

TRENDING

JOB DESCRIPTION

About Jumeirah & the Hotel

Jumeirah Group, a member of Dubai Holding, has been making a distinguished impact on the global hospitality market for more than two decades with its Stay Different\xe2\x84\xa2 brand promise.

Its award winning destinations, such as the iconic Burj Al Arab Jumeirah, position service beyond expectations, elevated dining destinations and surprising architecture and design at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 23 properties across the Middle East, Europe and Asia and employs over 8,000 colleagues, representing over 106 nationalities.

As Jumeirah continues to expand its global portfolio and scales up its operations to the next level of growth, it remains fully committed to developing and empowering our colleagues to excel in world class environments.

Jumeirah is committed to embedding equality, diversity, and inclusion in all its practices, embracing a culture that celebrates diversity.

Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m. It is the world\'s most followed hotel on Instagram and has been consistently voted the world\'s most luxurious hotel. Features include nine restaurants and bars; in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel\'s Rolls-Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel\'s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf.

Purpose:

To supervise the daily operation at the Front Desk ensuring that relevant policies and procedures are being followed and that the highest possible service is being delivered in a friendly and professional manner aiming to exceed guest\'s expectations. Establishes and develops personal guest contact, promotes feedback and is constantly proactive in anticipating guest needs and requirements.

About the Job:

An opportunity has arisen for an Assistant Front Desk Manager to join Front Office Department in Burj Al Arab. The main duties and responsibilities of this role:

Set an example for all Guest Services Executives with regards to punctuality, grooming, courtesy, attitude, teamwork, guest relations and following of policies & procedures

Assist Guest Services Executives in their daily work and to deal with any problems or guest complaints in a professional and efficient manner.

Function as a liaison between Guest Services Executives and the Front Office Manager/Guest Services Manager, offering feedback and communicating both ways

Monitor performance of Guest Service Executives and provide feedback & coaching to ensure they are maintaining defined Front Desk standards

Maintains the privacy of all guests by ensuring that no details of the guest are disclosed to anybody

Upsell rooms, suites, breakfast packages and restaurants

Print the Trace Report, action all traces and file the completed report at the end of the day

Check all updated registration cards ensuring that the information is complete, all necessary documents attached, and sufficient payment guarantee has been taken

Maintain the departmental stationary supplies and re-order as necessary

Ensure that all Guest Service Executives report to duty on time and are well groomed

Ensure guest\'s expectations and requests are satisfied

Block any rooms with special requests the evening prior to the arrival date and all remaining rooms early in the morning

Support as the rooms controller in room allocation changes, pending departures, room moves and waiting guests

Communicate closely with Front Desk about VIP room allocation changes

Communicate closely with Accounts about billing and cashiering issues

Prepare registration cards, welcome booklets and keys for group arrivals and organize the smooth check-in

Communicate with the Rooms Controller about any outstanding departures and to ensure that late check-outs are charged according to policy

Prepare and carry out shift handover and to ensure that the desk is tidy at all times and that all work has been completed

Schedule the meal breaks for all Guest Service Executives ensuring adequate manning at reception at all times

Coordinate Room Moves and communicate them to all necessary departments

Handle any pending bills (Pay-Masters), pending A/R, pending refunds and follow up as necessary/open folios

Conducts spot checks on Guest Services Float on weekly basis and reports any discrepancies to Front Office Manager/ Guest Services Manager

Ensure that the Resort\'s credit policy is being followed at all times and that the Credit Limit Report is carried out

Be aware of the departmental budget and assist in maximizing room revenue and controlling departmental expenses

Ensure that all Guest Services Executives have sufficient cash and change in their float

Handle late charge letters in a responsible manner ensuring that the guest\'s signature is on the applicable bill and that a receipt and letter is forwarded to the guest

Issuing safety box and maintaining log

Carry tasks and projects assigned by the Assistant Front Office Manager / Duty Manager

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualifications:

Secondary Education

Experience:

3 years supervisory experience in front desk in a 5-star Hotel

Skills and Competencies:

Fluency in written and spoken English

Knowledge of basic Microsoft Office applications

Knowledge of front office application

Knowledge Opera (Front Office Applications)

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

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JOB INFO

Job Identification 1275

Job Category Rooms

Apply Before 09/29/2023, 02:24 AM

Degree Level High School Graduate

Job Schedule Full time

Locations Umm Suquim 3, Dubai, AE

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