Job Description

Wyndham Grand is now seeking a Assistant Credit Manager - Wyndham Grand Manama - Kingdom of Bahrain to join our team at Wyndham Grand Manama in Manama, Manama.

Job Summary

The Assistant Credit Manager is responsible for the crediting, billing, and collection efforts of the hotel, as directed by the Director of Finance. He/she is also responsible for properly reviewing the timely processing and communication of all guest billing and the collection thereof. The Assistant Credit Manager is responsible for establishing methods of payment for upcoming groups/functions and collecting payment after groups/functions have departed.

Education & Experience

At least 2 years of progressive experience in a hotel or a related field; or a 2-year college degree and 1 or more years of related experience; or a 4-year college degree and at least 1 year of related experience. Must be proficient in Windows, Company approved spreadsheets and word processing.

Physical Requirements

Often Sometimes Rarely

Lifting up to 50 pounds x

Sitting x

Walking x

Standing x

Bending neck x

Twisting neck x

Bending waist (forward or sideways) x

Squatting (crouch or site on one's heels) x

Kneeling x

Crawling x

Reach above shoulder height x

Reach below shoulder height x

Driving x

Stooping x

Pushing x

Pulling x

Talking x

Hearing x

Repetitive motions x

General Requirements

Maintain a warm and friendly demeanor at all times. Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner. Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests. Must be able to multitask and prioritize departmental functions to meet deadlines. Attend all hotel required meetings and trainings. Participate in M.O.D. coverage as required. Maintain regular attendance in compliance with Wyndham Hotels & Resorts Management Standards, as required by scheduling, which will vary according to the needs of the hotel. Maintain high standards of personal appearance and grooming, which include wearing nametags. Comply with Wyndham Hotels & Resorts Management Standards and regulations to encourage safe and efficient hotel operations. Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives. Must be able to maintain confidentiality of information. Perform other duties as requested by management.

Fundamental Requirements

Maintain responsibility for the daily accounts receivable credit, billing, and collection process in accordance with Wyndham's policies and procedures. Monitor payment requirements on groups or functions. Review credit requests and pull credit reports for upcoming groups or functions. Approve or decline credit requests in accordance with Wyndham's policies and procedures. Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue. Maintain basic understanding of applicable federal, state and local credit regulations affecting credit and collection procedures. Prepare bad debt write-offs. Work with the guest service department to handle customer complaints that are credit related. Review banquet & catering weekly events listing and assign credit status as appropriate. Complete month-end credit reports in accordance with accounting policies and procedures. Process returned checks and credit card chargebacks. Copying, filing, faxing, typing as necessary. Maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high. Be involved in and/or conduct departmental and hotel training. Motivate, develop, and manage associates according to Wyndham S.O.P.'s. Manage the interviewing process of candidates and follow standards for hiring approvals. Write and deliver associate performance reviews in accordance with Wyndham standards. Ensure compliance with SOP's and procedures in department. Ensure overall guest satisfaction. Respond to guest complaints in a timely manner. Comply with weekly and monthly forecasting procedures. Ensure the training of department supervisors, and associates on SOP's, report preparation and technical job tasks. COMPANY OVERVIEW:

Wyndham Hotels & Resorts is the world's largest hotel franchising company by the number of properties with approximately 9,100 hotels across over 95 countries on six continents. Through our network of more than 836,000 rooms appealing to the everyday traveler, Wyndham commands a leading presence in the hospitality industry. Headquartered in Parsippany, N.J. with offices around the world in London, Shanghai, Buenos Aires, Dubai and more, Wyndham employs more than 2,000 corporate team members worldwide who are dedicated to the Company's mission of making hotel travel possible for all. Supporting thousands of franchisees and a growing global portfolio of 24 hotel brands--think household names like Wyndham, La Quinta, Ramada, Days Inn and Super 8--Wyndham team members are a widespread group of individuals with diverse interests and backgrounds. Our unique Count on Me culture, commitment to flexibility and core values of Integrity, Accountability, Inclusivity, Caring and Fun are just part of what continues to make Wyndham an award-winning best place to work.

Job Location: Wyndham Grand Manama, Building 450, Road 4611, Block 346 Manama Seafront, Manama, Manama NA Employment Status: Full-time Employment Disclaimer In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner. I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.