Job Description

Job Overview:
The Claims Assistant Manager is responsible for overseeing growth and resource planning as Allianz Partners expands into new markets and acquires new businesses, with a strong emphasis on performance, consistent quality service, and outstanding customer satisfaction.
What you Do

• Assist in managing and leading a team of claims adjusters.
• Act as a liaison between the Claims Manager and the claims team, ensuring clear communication and alignment of objectives.
• Step in for the Claims Manager during absences, maintaining continuity of leadership and operations.
• Assist the Claims Manager in the development and implementation of departmental strategies and goals.
• Provide regular updates and reports to the Claims Manager on team performance, claims processing, and customer satisfaction.
• Participate in strategic planning sessions and contribute to decision-making processes.
• Provide guidance, training, and mentorship to team members to enhance their skills and performance.
• Monitor team workload and ensure equitable distribution of tasks.
• Review complex or escalated claims and provide guidance on claim determinations.
• Resolve escalated customer inquiries and complaints regarding claims issues.
• Analyse claims data and performance metrics to identify trends and opportunities for process improvement.
• Prepare and present reports on claims activities, outcomes, and key performance indicators (KPIs) to senior management.
• Utilize data analysis to drive strategic decision-making and optimize claims processes.
• Actively participate in various operational activities, outside of claims, to ensure that operational service delivery is coordinated to meet and exceed clients' expectations.
• Assist in developing and updating claims policies and procedures.
• Ensure team adherence to all regulatory and company guidelines.
• Prepare and present regular reports on claims activity, performance metrics, and trends.
• Analyse data to identify areas for improvement and implement corrective actions.
• Other Ad hoc duties as require

What you Bring:

• Bachelor's degree in any Medical field, Finance, Business Administration, Insurance, or a related field preferred.
• Minimum of 5 years of experience in claims management or a related field, with at least 2 years in a supervisory role.
• Proven track record of effectively managing teams and achieving operational goals.
• Strong leadership and team management skills.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mind-set with the ability to interpret complex data and make data-driven decisions.
• Proficiency in claims management software and Microsoft Office Suite.
• Detail-oriented with strong organizational and time management skills.
• Ability to work in a fast-paced environment and manage multiple priorities effectively.
• Flexibility to adapt to changing business needs and work under pressure.
• Legally permitted to work in the country of operations.
• Hybrid working option available as per business requirements.

84508 | Operations | Professional | Non-Executive | Allianz Partners | Full-Time | Permanent
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.
At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.
Great to have you on board. Let's care for tomorrow.

Skills Required