Description

Hotel Brand: voco

Location: United Arab Emirates, Dubai

Hotel: Dubai The Palm (DXBPJ), Palm West Beach, Palm Jumeriah, 566771

Job number: EMEAA33699

About us

Welcome to voco\xc2\xae.

Drawing on our years of experience in delivering True Hospitality, voco Hotels, gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun. Our new family of hotels are connected by their individual characters that make memorable travel dependable. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that stand out from the crowd.

Becoming part of the family, everyone\'s a host\xe2\x80\xa6

Every great stay starts with a great host, who are the beating heart of our hotels. Our teams are there when people need them but, give them space to relax. It\'s these thoughtful touches that give our service the balance guests adore: natural and easy-going but, also friendly without being over the top.

voco Dubai Palm The Palm is conveniently located on the trunk of the manmade island while being part of the newly launched \xe2\x80\x9cPalm West Beach\xe2\x80\x9d, a trendy and vibrant spot with an array of exceptional dining concepts.

Your day to day

You are responsible for:

\xc2\xb7 To ensure that the Stewarding Department is managed, providing a courteous, professional, efficient and flexible service at all times.

\xc2\xb7 To have a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned Place of Work to the standard set.

\xc2\xb7 To assign responsibilities to subordinates, implementing Multi Tasking principle and to check their performance periodically.

\xc2\xb7 To establish a pool of qualified part time employees in conjunction with the Human Resources Department.

\xc2\xb7 To be a hands on Manager and be present at all times in the Operation, especially during busy periods.

\xc2\xb7 To implement a flexible scheduling based on business patterns.

\xc2\xb7 To establish and strictly control inventories and to the par stocks in the operation for all operating equipment, Food & Beverage, FF&E items and to ensure that the outlet is adequately equipped.

\xc2\xb7 To conduct monthly inventory checks on all operating equipment and supplies.

\xc2\xb7 To control the requisitioning, storage and careful use of all operating equipment and supplies.

\xc2\xb7 To conduct daily pre-shift briefings to employees on preparation on Outlet and Banquet activities.

\xc2\xb7 To liaise with the Kitchen and Food & Beverage Department on daily operations and quality control.

\xc2\xb7 To ensure that each outlet is supplied with clean and dry operating equipment.

\xc2\xb7 To ensure that the food production areas are supplied with clean and dry kitchen utensils.

\xc2\xb7 To supervise cleaning contractors in kitchen and back-of-house food and beverage areas.

\xc2\xb7 To ensure that back-of-house cleaning schedules and garbage runs are strictly adhered to and areas are cleaned according to the established standards.

\xc2\xb7 To have a thorough understanding and knowledge of all Food & Beverage equipment needs and network with sister hotels and other hotels to borrow equipment as and when needed.

\xc2\xb7 To be demanding and critical when it comes to service standards.

\xc2\xb7 To handle guest and employee inquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.

\xc2\xb7 To submit to Food & Beverage Office the following: Monthly Outlet Report, Monthly Objective Review, Monthly Breakage and Loss Report, Chemical Consumption Report, Trainer\'s Report.

\xc2\xb7 To plan the outlet weekly roster and work schedules to ensure that the stewarding operation is adequately staffed to handle the level of business.

\xc2\xb7 To ensure that breakages are administrated so as to provide constant feedback to the operation as a tool to reduce breakages and losses.

\xc2\xb7 To strictly adhere to the established operating expenses and ensure that all costs are controlled.

What we need from you

• 2 years related experience including at least 1 year in leadership capacity
• Strong background in HACCP procedures and application
• Good practical, operational and adequate administrative skills.
• A true \xe2\x80\x9cteam-player\xe2\x80\x9d mentality and flexible attitude towards a diverse set of tasks
• A naturally outgoing and friendly personality with a passion for service excellence to consistently deliver and demonstrate voco\xe2\x84\xa2 service standards

What we offer

We\'ll reward all your hard work with great salary and benefits - in addition to career development, employee room discounts and great work culture. Join us and you\'ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics.

As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve -visit www.http://careers.ihg.com to find out more about us.

At IHG, we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We are an equal opportunities employer.

At IHG, we\'ve made a promise. As one of the world\'s leading hotel groups, we\'re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues. Let\'s Go Further Together.

Don\'t quite meet every single requirement, but still believe you\'d be a great fit for the job? We\'ll never know unless you hit the \'Apply\' button. Start your journey with us today

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