Job Description

We want our guests to feel genuinely looked after from the very first moment they arrive. To support this, we are looking for an Assistant Chief Concierge who will take ownership of the concierge function on a day-to-day basis, lead the team on shift, and ensure every guest interaction is handled with care, confidence, and local expertise.

A little taste of your day-to-day:

Lead the daily operations of the concierge desk, bell service, transport arrangements, and valet partners Deliver warm, professional, and personalised service to all guests Build strong guest relationships and anticipate needs before they are requested Act as a key point of contact for local knowledge, including dining, attractions, events, and transportation Coordinate VIP arrivals, group movements, and complex guest requests Handle guest concerns calmly and use feedback to improve service standards Work closely with Front Office and other departments to ensure smooth guest journeys Maintain high standards of appearance, organisation, and presence in lobby and concierge areas Lead by example as a brand ambassador and promote hotel services and experiences

What we need from you:

Strong communication and guest service skills Solid experience in concierge or guest services within a hotel or resort environment Previous supervisory or acting-lead experience within concierge or Front Office A confident, hands-on leadership style with the ability to guide and motivate a team Strong local knowledge or the ability to build it quickly Ability to remain calm, organised, and professional under pressure Flexibility to work shifts, including weekends and holidays Fluent in English; additional languages are an advantage High school qualification or equivalent; hospitality education is a plus





What you can expect from us:




We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.



Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.



IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.



So, join us and you'll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.