Job Description

JOB PURPOSE:

• Role holder is assigned to achieve growth and sales targets by successfully managing third party vendor relationships.
• Oversee and guide third-party sales teams to ensure the achievement of personal loan & credit card targets, with strong emphasis on maintaining a customer-centric approach. Monitor performance and ensure all sales efforts align with FAB standards and regulations.

• To guide the sales force on policies, product features & benefits (conventional & Islamic products), fraud risk, code of conduct etc.
• To liaise the cross functional teams incl credit unit.
• Work with Ops Risk & Fraud Risk Team to mitigate risk on program
• Ensure high service levels with companies & internal staff and manage customer complaints within TAT
• Train new sales force on FAB products, process & policy
• Preparing newsletter on each company - monthly
• Conduct daily meetings with sales team & drive cards productivity
• Work with company owners, Sales Managers, Team Leaders & sales staff to drive business
• Roll out sales contests to motivate staff & achieve targets
• Set up kiosks in various strategic companies & enhance business
• To ensure quality by monitoring customer recordings on a regular basis
• List companies to generate bulk business, for closure by sales staff
• Drive the sales force & generate business from listed companies
• Review Business MIS & share trends with company & staff
• Reduce application returns, ensure high approval rates on applications etc

• Sales Target by Region - multi product
• Performance monitoring and Team management
• Customer Satisfaction
• Compliance and standards

• Bachelor's degree in business administration, Finance, Banking or a related major field of study.
• Minimum 3 years' experience in Retail Banking Credit Cards & Loans Sales preferred

• Good Product knowledge.
• Excellent communication skills.
• Good understanding of banking industry trends in the local market.
• Good market awareness of product range and pricing.
• Good analytical skills.