Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We\'re in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local expertise. At FAB, you\'ll have the support of your team and a strong relationship with your line manager, who will trust you with responsibility and recognize your good performance. As we embrace different ways of seeing the world, listening to each other and respecting different viewpoints, we grow stronger - together



JOB PURPOSE:

The role holder will develop, implement & monitor business growth strategy for the Elite centres under his/her leadership to ensure stronger Elite proposition and creation of exclusivity and differentiation in line with leading market practices.

This role is a key enabler, ensuring & proactively leading an integrated portfolio management plan to support Elite acquisition and retention strategies by;

\xc2\xb7 Managing sales performance against budget and addressing productivity issues

\xc2\xb7 Identifying potential business opportunities

\xc2\xb7 Supporting capability upskilling

\xc2\xb7 Collaborating with stakeholders such as (Elite Planning & Support, Elite product Advisory compliance, credit, product teams etc.) to ensure end-to end solutions are offered to Elite clients.

KEY ACCOUNTABILITIES:

Supervision of Subordinates

\xc2\xb7 Drives the Elite Team Leaders and mentors them towards the execution of Elite acquisition and retention strategies

\xc2\xb7 Allocates Sales and Service Targets by centre in line with Elite UAE budget.

\xc2\xb7 Conducts regular business reviews to ensure adequate business tracking

\xc2\xb7 Oversee and provides guidance to Team Leaders throughout the sales process from client opportunity planning, client meetings, proposal preparation and negotiation, and ultimately deal close ensuring an efficient process.

\xc2\xb7 Oversees key client relationships and ensures best services standards at all times

\xc2\xb7 Provides development plans and constructive feedback to Team Leaders to support their overall development

\xc2\xb7 Scans competition on a regular basis

\xc2\xb7 Motivates and encourages superior performance

Customer Acquisition:

\xc2\xb7 Lead business acquisition and retention strategies across assigned Elite Centres

\xc2\xb7 Drive monthly acquisition targets in the assigned centres and monitors productively targets.

\xc2\xb7 Prepares a structured plan to identify business opportunities through NTB and cross-selling

\xc2\xb7 Monitors the business operating environment with respect to market trends, interest rates, asset and liabilities positions, trade volume, credit facilities etc. on an on-going basis.

\xc2\xb7 Coach team members to increase sales productivity and cross selling.

Relationship Management and Retention:

\xc2\xb7 Develop integrated portfolio management plans for the centres assigned and ensures implementation

\xc2\xb7 Monitor service levels for customer satisfaction by centre

\xc2\xb7 Oversee customer retention efforts with personal involvement in complaint resolution, account closures & inquiries

\xc2\xb7 Maintains and enhances relationships with key customer accounts and prospective customers to ensure business continuity and growth.

\xc2\xb7 Provides regular updates to Head of Elite on performance of the accounts and on key market thrusts.

\xc2\xb7 Analyses key client\'s financial statements, management practices etc. to assess the credit risk for the client and ensure that the credit quality of the portfolio is not compromised.

\xc2\xb7 Recommends, rejects or approves credit facilities, within prescribed limits, after a comprehensive analysis.

\xc2\xb7 Ensures provision of high quality and timely service to clients.

Internal Collaboration:

\xc2\xb7 Develops service level targets and manages the coordination with Product Advisory and Planning & Support teams within Elite to meet client service expectations.

\xc2\xb7 Engages with key stakeholders including Credit, Operations, Technology, Branches, etc. to deliver timely and effective level of client experience to our clients.

People Management Responsibilities:

\xc2\xb7 Defines goals and key performance indicators for each member of the team and ensure effective implementation of the FAB performance management process.

\xc2\xb7 Develops talent within the team by providing guidance and coaching to achieve the defined goals.

\xc2\xb7 Ensures resource optimization across the centre assigned to support business continuity and growth.

Qualifications

QUALIFICATIONS & EXPERIENCE:

Academic/Professional Qualifications:

Bachelor\'s Degree in Business Administration, Finance, Banking or a related major field of study is required

SCA certification preferred.

Job knowledge, skills & experience:

Minimum of 8 years of experience in Banking/Financial services across Priority banking products sales, preferably at least 2 years in a similar role.

First Abu Dhabi Bank