Job Description

Within the scope of this role, the candidate handles the operational and financial responsibility of the defined territory, being Dubai. Their duties include providing training and development for staff, ensuring quality consistency across the region and increasing sales and profitability of the boutiques they oversee, all serving the purpose of achieving the overall retail strategy and goals.

MAIN RESPONSIBILITIES

Boutique Management and Operational Compliance:

Conduct regular visits to assigned branches and make sure that all teams follow the appropriate processes related to ordering and stock movement, implementing efficient actions plans for stock control. Monitor inventory management, cash handling procedures. Continuously be on top of upcoming sales trends and be able to adapt the set plans and strategy accordingly. Ensure standards for quality, customer service and health and safety are constantly met. Continuously seek and evaluate customer feedback and investigate complaints.

Sales Management and Reporting:

Allocate yearly targets and strategic plans for each boutique, based on the overall company financial targets and budgets. Ensure that all Branch Managers and staff are aware of the targets and monitor achievements to make sure the set targets are reached and exceeded when possible. Provide periodical sales reports to upper management, related to qualitative and quantitative sales data. Analyze yearly budget based on monthly and seasonal criteria and review the area budget accordingly. Ensure that all stores comply with company policies, procedures, and operational guidelines. Identify areas of improvement, develop action plans, and implement strategies to drive sales growth and increase profitability.

Boutique DNA:

Understand the different boutiques' customer needs through continuous feedback collection, data analysis, business measurements. Monitor business measurements per assigned boutique throughout the year: No. Transactions, Average transaction value, Sales by season, Sales by category, sell-through, gross margin, etc.. Analyze the DNA of each boutique based on geographical location, customer needs, sales trends and take actions to guarantee customer satisfaction and enhance sales.

Customer Service:

Foster a culture of exceptional customer service within the stores. Implement strategies to enhance the overall shopping experience, resolve customer complaints, and address any service-related issues promptly. Monitor customer complaints and feedback and take proper action when needed.

People management:

Provide regular guidance, support and direction to the staff and branch managers. Motivate and empower Branch Managers, enabling them to efficiently manage their team members. Follow up on all issues they might encounter and provide timely solutions when issues arise. Monitor staff attendance, leaves and manage staff transfers across branches when needed. Work closely with HR for interviewing potential staff, conducting appraisals and performance reviews for branches staff, request and organize training and development for the teams, monitor and approve leaves, flag unwanted behavior...

Requirements

Bachelor's degree in Business Administration, Retail Management, or a related field. 7+ years of retail experience, including 3+ years in multi-store or area management. Proven record of achieving sales targets and driving profitability. Strong leadership, coaching, and team management skills. Solid knowledge of retail operations, inventory control, and sales analysis. Financial acumen with experience in budgeting and reporting. Customer-focused mindset with excellent communication and problem-solving skills. Proficiency in MS Office; experience with POS or inventory systems is a plus. Fluency in English; Arabic or other languages are an advantage. * Willingness to travel within Dubai as needed.