Job Description

Responsible for:
Align the Customs/CRM Product strategy to the overall Area growth business plan.
Execute global initiatives and strategy.
Secure product compliance by driving risk mitigation from sales process to onboarding.
Drive growth enablement

• Identify impact zones for growth delivery and provide guidelines to the sales community
• Increase product visibility to improve product penetration with other products
• Standardize product and pricing to facilitate commercial (cross-) selling
• Work closely with sales team to drive pipeline, volume conversion.
• Secure product innovation and development to create customer stickiness.
• Define and drive value propositions and capabilities in alignment with the different verticals.

Own product financial performance

• Responsible for product revenue (pricing), GP, EBIT and volume.
• Provide the local operations and CX team with guidance, leadership and supports on any issues relating to revenue enhancement, procedures standardization or risks to PnL.
• Closely collaborate with product FbP to ensure effective financial management
• Manage annual product budgeting process.

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Accountable for:

• Product PnL
• Pricing
• Product development and capabilities
• Risk mitigation activities to ensure compliance (both global and local requirements)

Key Interdependencies
Internal stakeholders

• Global/Region Customs/CRM Product team
• Area L&S Product Managers
• Area Sales team
• Area Delivery team
• HRBP / People Advisors
• Area FBP

External stakeholders

• Customers
• Suppliers if any
• (Customs) Authorities

Critical Competencies:
5years of experience in Customs business in an international set up

• Working experience in logistics / supply chain industry is advantageous
• Leadership and management skills
• Excellent communication skills, both internal and client facing
• Commercial awareness and a thorough understanding of the competitive landscape
• Excellent planning and time management skills and the ability to prioritize effectively
• Auditing and monitoring outputs and data analysis

Skills Required