Job Description

Job Summary:

The Receptionist is responsible for managing front desk duties while also coordinating insurance processes for patients. This includes greeting patients, scheduling appointments, handling patient inquiries, verifying insurance benefits, and ensuring the timely submission of insurance claims. The role is essential for maintaining efficient office operations and providing excellent customer service to patients.

Key Responsibilities:

Receptionist Duties:

Greet and welcome patients as they arrive at the clinic in a friendly and professional manner. Answer phone calls, emails, and other inquiries, providing accurate information about the practice, procedures, and services. Schedule, confirm, and reschedule patient appointments as needed, ensuring optimal use of appointment times. Collect and verify patient information, including medical history and insurance details, ensuring accuracy for billing and treatment purposes. Maintain a clean, organized, and welcoming front office environment. Assist patients with completing necessary forms and documentation before their appointment. Direct patients to appropriate areas and ensure they are seen promptly by the dental staff. Handle patient check-ins and check-outs, ensuring proper collection of co-pays, outstanding balances, and any other fees.

Insurance Coordination Duties:

Verify patient insurance coverage and benefits before appointments, ensuring all necessary information is collected and up-to-date. Submit insurance claims to providers in a timely manner, ensuring accuracy and completeness to avoid claim denials. Follow up on outstanding insurance claims and resolve issues as needed, including contacting insurance companies, correcting claim errors, and obtaining necessary authorizations. Advise patients on their insurance coverage and estimated out-of-pocket costs for dental procedures. Assist patients with understanding insurance billing and coverage details, providing guidance on claims and coverage questions. Maintain accurate records of patient insurance information and updates. Process pre-authorizations and referrals for dental procedures as needed. Work closely with the billing department to ensure smooth coordination between insurance approvals and patient accounts.
Job Type: Full-time

Pay: AED3,000.00 - AED3,500.00 per month

Application Question(s):

What is your Visa Status?
Language:

* Arabic (Preferred)