Arabic Call Centre Agents
Doha, Qatar
Job Description
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Main Job Tasks and Responsibilities:
Contract length: 6 months Salary: QAR4,000.00 - QAR4,500.00 per month Application Question(s):
- Answer calls professionally
- Respond promptly to customer inquiries \xe2\x80\xa2 Research required information using available resources \xe2\x80\xa2 Handle and resolve customer complaints \xe2\x80\xa2 Provide customers with product and service information
- Enter customer information \xe2\x80\xa2 Effectively deal with job stress, angry callers, and upset customers \xe2\x80\xa2 Use the most appropriate way to communicate with different behavior types on the telephone.
- Display time flexibility towards shifts as per work floor requirements \xe2\x80\xa2 Keep records of customer interactions and transactions
- Record details of inquiries, comments and complaints
- Communicate and coordinate with internal departments.
- High school diploma, general education degree or equivalent \xe2\x80\xa2 Knowledge of customer service principles and practices
- Knowledge of relevant computer applications
- Typing skills
- Product and service knowledge Key Competencies:
- Interpersonal skills
- Communication skills - verbal and written
- Listening skills \xe2\x80\xa2 Attention to detail and accuracy
- Customer service orientation
- Adaptability \xe2\x80\xa2 Initiative \xe2\x80\xa2 Stress tolerance \xe2\x80\xa2 Work under pressure \xe2\x80\xa2 High energy level
Contract length: 6 months Salary: QAR4,000.00 - QAR4,500.00 per month Application Question(s):
- Are you currently in Doha?
- CALL CENTRE: 3 years (Preferred)
- ARABIC (Required)
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Beware of fraud agents! do not pay money to get a job
MNCJobsGulf.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1536895
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationDoha, Qatar
-
EducationNot mentioned