Job Description

Responsibilities:

Provide specialized and direct technical support to end-users regarding the applications and systems used within the organization, ensuring continuous and efficient operation. Troubleshoot software and technical issues, analyze problems, and resolve them promptly or escalate to the appropriate teams when necessary. Monitor and perform regular updates and maintenance of applications and systems to ensure stability and optimize operational performance. Collaborate and coordinate continuously with development teams, IT departments, and other relevant units to implement required technical improvements and modifications. Deliver user support and training on new applications and systems, preparing necessary technical documentation and user guides. Prepare regular reports detailing support status, common issues, and actions taken to ensure transparency and service improvement.

Qualifications and Skills:

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field. 1 to 2 years of hands-on experience in application and system support. Advanced knowledge of operating systems (Windows, Linux, etc.), databases, and application management tools. Strong analytical skills and ability to diagnose and resolve technical problems effectively. Excellent communication skills with the ability to interact professionally and patiently with users. Ability to work within a multidisciplinary team, demonstrating flexibility in handling work pressures and a dynamic environment. Commitment to quality standards and customer service to ensure the best support experience.
Job Type: Full-time