Job Description

Eaton has been a key player in the Middle East for 40 years. This July, we announced the construction of a

new sustainable campus in Dubai,

which will bring together our commercial, manufacturing, and support functions, providing room for future growth.

About Eaton

Eaton is a power management company where we provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technology and services. Eaton has approximately 96,000 employees and sells products to customers in more than 175 countries.



Eaton is seeking an

Application Engineer - Operations Analyst

who will be primarily responsible for driving process improvements, managing operational tools, and enhancing capabilities. The role acts as a liaison between engineering, sales operations ensuring alignment across functions and continuous improvement of engineering processes and documentation.

What you'll do:

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Project Management & Process Improvement

Lead and coordinate improvement activities at the Customer Engineering Center, including tracker management, pulse reporting, and issue escalation. Apply LEAN methodology to design or optimize processes (e.g., process flow mapping, Kaizen), in collaboration with the Continuous Improvement Lead and Customer Care teams.

Operational Excellence & Documentation

Act as the key user for Application Engineering tools, support onboarding, define KPIs, and identify process gaps. Contribute to the development and deployment of the Application Engineering Operations framework and the EMEA Standard Operating Model for Customer Engineering. Create, consolidate, and maintain up-to-date process documentation and FAQs.

Onboarding & Training Support

Support the onboarding of new engineers, ensuring access to resources, tools, and SharePoint platforms. Partner with the center trainer to develop and maintain training materials. Assist in the coordination and publishing of monthly newsletters to support engagement.

Cross-Functional Collaboration

Collaborate with the Sales Operations team to align on engineering application processes and tool usage. Support resource planning by engaging with business units and regional stakeholders. Facilitate communication across functions to ensure consistent and effective deployment of engineering initiatives.

Qualifications:

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Engineering Bachelor's degree (electrical, electronics, mechanical or industrial engineering) required. Sales operations and/or continuous improvement experience is a plus.

Skills:

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LEAN, process mapping, green belt and continuous improvement tools knowledge desirable. Excellent organizational and communication skills. Experience with CRM, SharePoint, Microsoft Office Suite, and other relevant business tools is a plus.

What We Offer You:

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Being part of a company that has been in business for more than 100 years, is well known in the industry, and has a major impact on the energy industry Annual mentoring program, Eaton University, a reward, and recognition system Ongoing Learning and Career Development Opportunities in a global company. Build your career and apply internally for our open positions worldwide Strong, agile and diverse team locally and globally Strong processes and state-of-the-art systems and tools Detailed induction support and well-structured onboarding Balance your work and life with a hybrid worktime model

#LI-YH1

Living and Working in Dubai

Dubai is a vibrant, cosmopolitan city known for its modern architecture, luxurious lifestyle, and rich cultural heritage. Living and working in Dubai offers an exceptional quality of life with world-class amenities, a safe environment, and a thriving expatriate community. Experience a dynamic blend of work and leisure in one of the world's most exciting cities.

Ready to make a difference? Join Eaton's Dubai Team and be part of a company shaping the future of sustainable manufacturing and power management!



We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.