Synopsis

The App Product Manager will deliver the product roadmap by continuing to improve the overall customer experience and launching new app features. This role will work in a fast-paced environment, and collaborate with cross-functional teams, and business stakeholders, to deliver on the digital vision.

The role is responsible to support the digital direct revenue growth through implementing a product roadmap and lead solution initiatives to deliver best-in-class digital commerce and self-service tools.

Accountabilities

• Own and drive the vision of Etihad mobile app roadmap, balancing short and long-term goals to scale.
• Prioritize and make decisions on a value-based backlog of opportunities for app in line with Etihad business strategy and goals.
• Develop business cases, with input from business stakeholders, for digital investments and priorities in product development.
• Own the end-to-end app experiences from business perspective to achieve targets.
• Be on top of the competitive landscape and latest technologies, generating new ideas and identifying opportunities.
• Advise and work closely with the engineering teams to deliver high-quality app products.
• Develop a data-driven approach to understanding customer interactions to validate product features, problems and/or opportunities
• Establish and follow key performance indicators related to app product usage, revenue and retention contribution in order to optimize performance.
• Collaborate with UX for user testing, feedback sessions and A/B tests to determine the ideal way to present features or offers and eliminate usability issues.
• Collaborating with CRM and digital marketing on acquisition and retention

Education & Experience

• 5-7 years hands-on experience in mobile app product management, preferably in airline industry.
• Experience working with agile methodologies in fast-paced consumer centric environment.
• Deep understanding of digital strategy and product strategy.
• Ability to set product vision, excite and lead a cross-functional team on a product journey.

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world\xe2\x80\x99s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad\xe2\x80\x99s codeshare partners, Etihad\xe2\x80\x99s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world\xe2\x80\x99s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.

Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.

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Etihad Airways